Client Partner

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**Job Details**:The primary responsibilities are to be in charge of a specific % of revenue growth on a yearly basis; building strong client relationships, make a proven difference to the client’s business, and for overall client satisfaction. They are also accountable for overseeing the entire research process, deliverables, client engagement and consultancy. As part of the senior management Team, responsibilities include business development, people management and financial management along with business strategy implementation.

**Duties and responsibilities**

Client Management and Consultancy (30%)
- Key clients, key stakeholders and their needs
- The client’s business and strategy
- Client brands and communication activity
- Client markets and competitors
- Deliver effective advice and consultancy for your clients
- Instigate and facilitate client discussions to better understand their business issues
- Challenge the status quo and inspire fresh thinking
- Expert interpretation of data and ability to articulate insights clearly and impactfully
- Provide a comprehensive point of view on brand, media and communications issues aligned with Kantar philosophies
- Develop strong relationships with clients to the extent they are first port of call across all accounts for strategic opinions and advice
- Present impactfully regularly across all accounts
- Demonstrate confidence and strong interpersonal skills in client facing situations
- Chair client and agency meetings
- Advise clients and problem solve client issues independently with NO supervision from manager
- Develops and implements account management plans for key clients
- Generate ideas and consult with account teams to develop case studies to demonstrate value we bring for clients.
- Ensure impact reviews meet required standards, and include client feedback where appropriate for all presentations

Fieldwork and Analysis (20%)
- Designs appropriate research solutions to drive meaningful insight for clients’ needs and their business
- Formulate, articulate and validate hypotheses to help build appropriate, relevant and impactful stories
- Understand, interpret and synthesise data from various sources (e.g. sales data, trends, qualitative data)
- Ensuring insights are translated into engaging stories with clear and concise implications that will help clients make better marketing decisions
- Integrate knowledge of Kantar tools, philosophies and techniques and applies these appropriately to the design, analysis and interpretation of research projects to deliver meaningful insights
- Identifies opportunities to deepen insights for clients using further analysis including Kantar and external learnings as appropriate
- Fosters analysis and research skills, along with brand and advertising knowledge across reports on all accounts
- Keeps abreast of learning and development in the field of market research and allied academic disciplines
- Contributes to roll outs of regional/global launches, actively looking for opportunity to introduce them to clients and to add value to accounts

Account Management (10%)
- Leading accounts to oversee the team deliver all account deliverables while working to agreed budgets, and course-corrects where required
- Ensures all deliverables meet client needs and generate strong insight and impact for clients business
- Delegates to team effectively, providing constructive feedback and support for other account members to ensure account responsibilities and deliverables are met to a high standard in agreed timelines
- Ensure account efficiency and profitability across all accounts

People Management (15-20%)
- Maximise individual and team performance and efficiency through effective people management
- Manages 1-2 line reports, giving ongoing feedback, conducting monthly catch-ups and annual appraisals
- Identifies, sets and communicates clear objectives to develop and nurture line report’s careers, and articulates performance against these objectives
- Coaches and develops account team members through constructive feedback to identify areas of strength, and areas required for improvement
- Effectively delegates tasks where appropriate
- Mentors juniors on day to day tasks
- Participates in the recruitment and training of more junior team members as appropriate
- Responsibility for facilitating career development across the team, balancing with the needs of the business
- Leads performance management process, as and when required
- Completes all Performance Appraisals Process responsibilities on time
- Sets clear and timely 3-months probation and year-end objectives for direct reports and approves the same for direct reports’ reports
- Fully engages in wider Kantar initiatives and contributes to the Kantar organization (train