Technical Troubleshooting Agent

1 week ago


Kuala Lumpur, Malaysia Career International Fos Sdn. Bhd Full time

So what will you be doing as a Technical Troubleshooting Agent?

**Your Responsibilities**
- Accountable for closing customer inquiries regarding company products/services, customer' accounts and provide additional clarifications as requested by customers.
- Responsible for adding/updating/reviewing rich media functionality in Ads.
- Creates layout templates, gallery uploads, component testing, functionalities testing, builds dynamic display ads, etc.
- Assigned to relatively simpler Rich Media workflows.

**Whom we seek?**
- Required to Native Vietnamese (Able to speak, read and write in Vietnamese)
- Have basic understanding on HTML, debugging tools or Java is mandatory
- Experience in Customer Support / Technical Support will be an added advantage.
- Willing to work on public holiday
- Willing to work at KL Sentral (easily accessible to LRT, MRT)

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM4,100.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Fixed shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Application Question(s):

- Do you have a valid passport (not expired)

**Language**:

- Vietnamese (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)



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