HR Associate

**Title : HR Associate**
**Client : Oil & Gas Industry [SHELL]**
**Location : Cyberjaya, Selangor**
**Contract Duration : 12 months (renewable basis)**
**Work Hour : 10.00am to 7.00pm | 5 days per week. **_[On a periodic basis (minimum once a month), the individual will be expected to work on Sundays and/or Public Holidays, per the team’s duty roster]_

**Base salary : MYR 2,800.00/month**

**Dimension**:
Supporting 4000+ employees within MENA/Qatar Operations which currently include the following countries; Qatar, UAE, Jordan, Egypt, Kuwait, Tunisia, Iraq, Libya, Syria, Oman and Saudi Arabia with a view to increased support/additional countries in the future. This position reports to the MENAZA HR Operations Team Lead

**PURPOSE**
- Support employees, line managers and local HR on simple to medium complexity HR related matters (e.g., policy/process related queries, staff benefits/entitlements, resourcing (staff movements, progressions) etc
- Liaise with HR experts (teams within HR Operations, COE’s, Country HR) where required to help create/develop fit for purpose solutions to our stakeholders. This includes performing data/trends analysis to provide proactive, predictive and preventive interventions from an Operations perspective.

**ACCOUNTABILITIES**
- Using HR Operations Salesforce case management system to document and manage requests, ensuring that all official correspondence associated with requests are documented - and cases are seen through to completion.
- Responsible for delivering HR support to employees and other stakeholders; supporting them with HR-related cases.
- Provide seamless end-to-end resolution of HR queries to employees and stakeholders. Queries may include, but not limited to: Exit/Transfer/Leaving management; staff benefits/entitlements, Policy guidance; Process expertise, etc.
- Specific activities include;
- Managing all HR related queries
- Processing payments, pensions, allowances & deductions for Regulars & LNN
- Personal Details Change/Data Maintenance
- Employment Verification Letters
- Supporting International and Domestic Transfers
- Managing Status Change requests (Conversions, Promotions) as well as Leaving requests
- Management of cases according to established ways of working, including;
- Using Salesforce to manage and resolve requests using the WoW Experience Attributes
- WIP management, keeping employees/stakeholders (e.g., local HR, HR Advice), updated on the status of open cases)
- Taking ownership of end-to-end processes
- Taking ownership to manage hand offs within HR Operations as required whilst minimizing the impact of the hand offs to the requestor
- Ensuring quality and timely resolution of cases with clear demonstration of curiosity mindset and proactiveness to take ownership to deliver an Excellent Employee Experience
- Timely escalation of complex queries to P&SS, team lead and Country HR team as appropriate
- Take on country Focal Point or process focal point roles
- Lead/Participate in local and global projects
- Building partnerships with Local HR by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case processing, identifying best practices and knowledge sharing.
- Providing input for Knowledge Management within the team (including creation and ownership of documentation/job aids as well as actively updating the Salesforce Knowledge portal).
- Sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives.
- Adhering to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches.
- Knowledge sharing and organizing/delivering trainings for the team when needed.

**Qualification**:

- Bachelor Degree in any field
- Min 1 year working experience
- Fluency in English (written and spoken)
- Excellent Communication Skills
- Diagnostic and investigation skills
- Advocacy and inquiry - able to ask purposeful questions
- Strong knowledge of the HR Operations models as well as HR Systems (Shell People, Workday)
- Problem-Solving and decision-making Skills
- Stakeholder management skills
- Ability to work on complex cases with mínimal supervision
- Ability to work as a team with a One HR team mindset (across HR Operations, COE and Country HR)

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM2,900.00 - RM3,200.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday
- On call

Supplemental pay types:

- Overtime pay

Application Question(s):

- Are you able to work permanently on 10am - 7pm shift ?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Human resources: 2 years (preferred)