Coordinator

Country

Malaysia

Job Family

Operations

For almost 90 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, ROI, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of 8,000+ employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and will support your development within our international teams. We are proud of our heritage and our future, as we continue our evolution from Market Research provider to SaaS data solutions and consulting partner. We value extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge

**Job Description**:
The Client Data Specialist is responsible to create, maintain, and troubleshoot GfK POS reports, and to ensure GfK data and reports are delivered within stipulated time to the designated destination correctly with high accuracy in term of data format and quality, based on client subscriptions. All tasks are done in accordance to definitions within the GfK Process House.

As Service Coordinator, you will work closely with Service Directors & Team Managers to implement service standards and procedures to achieve customer service excellence. Also will responsible on queue management, other complex tasks, engaging on daily operations and E2E responsibility.

You will...- Create reporting templates in system based on requirement provided by commercial team. Perform maintenance and troubleshooting when there are report and data issue.- Troubleshoot issue with data, reporting system, and delivery systems by understanding all interconnected parts in between.- Ensure all reports are delivered in high quality and on time. Monitor report generation status and resolve any issue that might occurred during this process.- Communicate with stakeholders with local and regional commercial team on topics regarding reporting and delivery.- Discuss with international team to resolve issue from reporting and delivery systems.- Handle all Jira tickets and ensure all tickets are complete with high quality and within the approved SLA. Provide solutions and support on reporting related issue, requests or queries raised by stakeholders thru Jira.- Participate fully in delegated minor/major ad hoc projects.- Set up, modify, and troubleshoot GfK’s complex online reporting tool.- Post-process of reports by running automation tools.- Blast memo to external clients on issues about delivery and change of data.- Liaise with other teams within GSCs and regional & global teams for issues impacting data quality and delivery timeliness.- Process any work-related tasks as assigned by immediate superior.- Assist commercial team in preparing client presentations, by analysing what is needed in the presentations and update charts with latest data & analysis.

You have...- Diploma/ Degree level in IT, Computer Science, Mathematics, Statistic, or any other related fields.- Advanced computer literacy, especially in the areas of Microsoft Word, Excel, and PowerPoint.- Very good command of English, both spoken and written. Knowledge of other languages will be an added advantage.- Basic concept of working with databases.- Sound analytical skills and the ability to interpret research data accurately.- Ability to work with tight deadlines and willing to work extra hours to fulfil client requests.- High attention to details, able to see spot the tiniest elements within a large dataset.- Good communication and relationship building skills (internal, external, and cross-cultural).- Good time management skills, ability to work independently without constant supervision.- Ability to prioritize work and multitask, able to think rationally under pressure.- Business goal oriented mindset and ability to work effectively with fellow colleagues & line manager, and value the importance of accuracy and with high attention to details while executing daily tasks.

**Benefits**:
- Flexible/hybrid working environment- Annual Wage Supplement- Friendly, supportive, and inclusive working culture- Free flow of snacks and coffee- Have a break by playing Nintendo switch- Celebrate your birthday - 1 day off in the birthday month- And many more

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.

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