Operations & Process Enablement Specialist

Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Information Technology & Systems

Schedule: Full Time

**Company Description**:
**Discover the Unexpected**

Experian is the world’s leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish - and we’re not done.

Our 20k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ the greatest and brightest minds that share our purpose and want to make a difference.

**Role Summary**:
The _operations and process enablement specialist_ position will play a critical role in the ongoing evolution of our businesses reporting processes. Specifically focused on ‘digital transformation’, the primary objective of the role is to support a range of important activities within the Digital Intelligence operations to help ensure great support for our internal stakeholders. In addition, the role will focus on project delivery and pro-active change management.

**What you’ll be doing**

**Team operations / communications**
- Develop, support and improve internal team processes to maximize efficiency and effectiveness within the team, including:

- Monitoring and management of support tickets in the ServiceNow queue in APAC hours and ensuring support tickets are picked up promptly by the team
- Main administrator for Curator software (internally known as mi hub), owning report and permission group integration, user training, FAQs, troubleshooting support tickets, software releases and other updates
- Managing internal / external Digital Intelligence team website, ServiceNow request form, confluence and DI systems training support documentation
- Managing other external and internal support documents (including Tableau access instructions and report catalogue) and setting up / maintenance of Identity Central permissions groups

**Project management**
- Project management of process improvement/efficiencies and leading/supporting various Tableau / CXO (internally known as MINT) projects by:

- Facilitating all stages of assigned projects from requirements gathering through to post-implementation
- Maintaining project documents, schedules, and action plans
- Providing ideas and challenges within the project phases
- Quickly building strong partnerships and rapport with all stakeholders
- Providing regular reporting updates to management and project teams

**Change management**
- Leading and supporting change management programmes / initiatives within the team through a structured methodology / process, from early change planning and audience analysis; through to designing and delivering change (e.g. communications, training, support, organization alignment); and tracking and taking actions on change readiness, adoption, and feedback
- Managing implementation readiness and managing the early stages of implementation (e.g. pilot).
- Develop change management plans for projects and/or change initiatives.
- Identify and manage anticipated resistance to change and mitigation tactics.

**Qualifications**:
**More about you**:

- Degree level educated preferred in finance or IT technical courses
- Experience of process re-engineering and continual improvement such as Lean six sigma and Project management coordination skills (certification desirable but not essential)
- Excellent verbal and written communication skills
- Good knowledge of data visualization techniques
- Professional experience in reporting and data analytics
- Demonstrable expertise with Excel (advanced) and PowerPoint skills

**Additional Information**:

- Hybrid work schedule
- People first approach
- Competitive pay and compensation benefits package

Experian Careers - Creating a better tomorrow together