Front Office Team

2 weeks ago

Johor Bahru, Malaysia Amari Johor Bahru Full time

Requirement:

- 1-3 years experiences in related industry in Hospitality

**Job Description**:
**General**
- Reads the logbook daily and take action accordingly.
- Provides information regarding the hotel’s facilities & services.
- Ensures to always be informed of VIP in-house and daily functions.
- Handles guest complaints in accordance with service recovery guidelines.

**Front Desk**
- Assigns rooms and checks in/out guests in accordance with established standards.
- Checks guest history of all arrivals on shift and gets familiarized with the information.
- Greets and addresses guests by name.
- Thanks every guest when they depart.
- Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.
- Handles the following situations in accordance with hotel policy:

- Early arrivals and late check outs
- Rebate and paid outs
- Refund
- Runs the night audit
- Post folios and relevant data in the system immediately and accurately.

**Communications**
- Operates the switchboard in accordance with the hotel’s high standards of guest courtesy and efficiency.
- Places requested wake-up calls.
- Ensure all calls are answered courteously, efficiently and timely.
- Takes telephone messages.
- Keeps a record of all emergency telephone numbers.
- Knows how to operate the hotel’s paging system.
- Uses the PMS for messages, locators and traces.
- Handles all operator-assisted calls in accordance with established standards.
- Knows role and action to take in case of emergency.

**Business Centre**
- Ensures incoming faxes for guests are complete, legible and delivered to the room within 15 minutes.
- Types guest correspondence as required.
- Know how to operate Microsoft Office and Internet and able to explain to guests if requested.
- Bills guests for services in accordance with the hotel’s billing policy and procedure.

**Guest Relations**
- Escort guests to the room.
- Follows up and follows through on requests by guests for reservations at outside facilities such as restaurants, tours etc.
- Clears expected departures.
- Coordinates with Housekeeping concerning room status and others.
- Checks guest history, arrival list and ensures all routing and special instructions are properly implemented.
- Assigns rooms and checks in/out guests in accordance with established standards.
- Checks guest history of all arrivals on shift and gets familiarized with the information.
- Greets and addresses guests by name.
- Thanks every guest when they depart.
- Handles the following situations in accordance with hotel policy:

- Early arrivals and late check outs
- Refund
- Post folios and relevant data in the system immediately and accurately.
- Serves guests F&B in accordance with established standards.

  • Front Office Manager

    4 days ago

    Johor Bahru, Johor, Malaysia 1975 Avenue & Hotel Full time 72,000 - 96,000 per year

    Job Summary:The Front Office Manager is responsible for overseeing the front office operations, including reception, concierge, and butler services. This role ensures seamless guest experiences by combining efficient front office management with personalized, discreet, and anticipatory service. The ideal candidate will lead a team focused on delivering...

  • Front Office Supervisor

    4 days ago

    Johor Bahru, Johor, Malaysia Private Advertiser Full time 30,000 - 60,000 per year

    Responsibilities:Supervise front office operations during the shift, including check-in/check-out, guest inquiries, and room allocation.Monitor staff scheduling and workflow to maintain efficient and timely guest service.Support the Front Office Manager in planning, directing, and coordinating daily front office activities for smooth operations and proper...

  • Front Office Assistant

    2 weeks ago

    Johor Bahru, Malaysia MILLESIME HOTEL SDN. BHD Full time

    Perform duties of front desk receptionist, including but not limited to check-in/out, guest accommodations, phone, reservations, and other tasks - Support all Front Office team members and guest needs - Provide excellent customer service - Assist with front office needs, communications, and tasks - Assist with Front Office financials, including sales, costs,...

  • Front Office Assistant

    2 days ago

    Johor Bahru, Malaysia MILLESIME HOTEL SDN. BHD Full time

    Perform duties of front desk receptionist, including but not limited to check-in/out, guest accommodations, phone, reservations, and other tasks - Support all Front Office team members and guest needs - Provide excellent customer service - Assist with front office needs, communications, and tasks - Assist with Front Office financials, including sales, costs,...

  • Front Office Supervisor

    4 days ago

    Johor Bahru, Johor, Malaysia Fives Hotel Meldrum Full time 40,000 - 60,000 per year

    Responsibilities:Supervise front office operations during the shift, including check-in/check-out, guest inquiries, and room allocation.Monitor staff scheduling and workflow to maintain efficient and timely guest service.Support the Front Office Manager in planning, directing, and coordinating daily front office activities for smooth operations and proper...

  • Front Office Assistant

    4 days ago

    Johor Bahru, Malaysia Austin Heights Golf & Country Resort Sdn Bhd Full time

    Deliver the basic standards and provide exceptional guest service at all times. - Maintain positive guests and colleagues interaction with good working relationships. - Personally and frequently verify that guests are receiving the best possible service during check-in and check-out. - Provide excellent service to internal customers as appropriate. -...

  • Front Office Supervisor

    2 days ago

    Johor Bahru, Malaysia Holiday Inn Johor Bahru City Centre Full time

    **Job Summary**: - Plays a key leadership role in overseeing daily front desk operations to ensure a seamless and welcoming guest experience. - Supports the Front Office Manager by supervising front desk staff, managing guest check-ins and check-outs, and handling guest inquiries and concerns promptly and professionally. - Ensure that service standards are...

  • Front Office Assistant

    1 week ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...

  • Front Office Assistant

    2 days ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...

  • Front Office Assistant

    2 weeks ago

    Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **JOB DESCRIPTION** JOB TITLE : FRONT OFFICE ASSISTANT REPORTS TO : DUTY MANAGER / ASSISTANT FRONT OFFICE MANAGER **REQUIREMENT** - Minimum SPM or Diploma in Tourism Management. - Excellent communications skill for both written and verbal. Multiple language skills are preferred. - Able to work under pressure. - Self-starter, results oriented and also a...