L1 Technical Support

Manage escalation process of issues from L1 - Mentor Technical Support Specialists L1, giving them support too - Own and track tasks within SLAs - Troubleshoot platform issue raised by clients, - Procifient in any 4 areas: No-SLQ(Mongo), Linux/Unix systems, JSON & XML syntax, RESTFul API, GIT - Knowledge in AWS Cloud/Azure; - MUST HAVE skills**:CONFLUENCE...

HIRING: Technical Support Engineer L1/L2Location: Kuala Lumpur, MalaysiaType: 12+ Months ContractMode: Hybrid/OnsiteBudget: RM7,000 – RM8,000 per monthLanguages Required:English + ChineseRole SummaryWe are looking for experienced Technical Support Engineers (L1/L2) to support enterprise customers in backup, recovery, and data management environments. This...

HIRING: Technical Support Engineer L1/L2Location: Kuala Lumpur, MalaysiaType: 12+ Months ContractMode: Hybrid/OnsiteBudget: RM7,000 – RM8,000 per monthLanguages Required:English + JapaneseRole SummaryWe are looking for experienced Technical Support Engineers (L1/L2) to support enterprise customers in backup, recovery, and data management environments. This...

As an L1 Technical Support, you'll be the first line of defense in diagnosing and resolving technical issues for TIME's network and system users. You'll handle service tickets, monitor systems through Jira, and ensure timely resolutions or escalations to L2/L3 teams. This role is ideal for those passionate about IT support, troubleshooting, and delivering...

Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. - Must have experiences in L1...

Job Title L1 Application Support Duration: 0-12 month(s) Primary Skill Application Programming Budget : 3K Description/Comment: -English & Mandarin (Traditional Chinese preferred, but open to Simplified Chinese too) - Bachelor’s Degree any field - Ability to communicate technical concepts clearly and effectively in English and Mandarin. - Work...

We are seeking an individual to fit the role of a **Service Desk Analyst** to join our team. The responsibilities are wide-ranging and varied. It is necessary to be able to communicate clearly and effectively with all areas of the business. At the forefront of the company operations, the Agent will be responsible for maintaining and developing high...

Experience in L1,L2 support with at least 5+ years of experience, trouble shooting, managing stack holder, understanding SLA documents, SQL, Mongo BD, API, MS office **Job Types**: Permanent, Contract Contract length: 12 months Pay: RM1,314.79 - RM7,653.33 per month **Benefits**: - Health insurance - Maternity leave - Opportunities for promotion -...

Tech Support L1/L2 Job ID: 5WWWW865 Location: Kuala Lumpur, Malaysia Work Mode: [Onsite | Hybrid] Job Type: [Permanent | Contract] Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Services, DevOps, Outsourcing, and...

Responsibilities - You are required to be the point of escalation for Support Tier 1 - You have to responsible assist customers in finding existing and missing content - You have to coordinate troubleshoot software issues using remote assistance software - You have to coordinate troubleshoot hardware and satellite issues over the phone - You have to Create...