L2 Technical Support

**Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment. - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving...

Job Description - **- Job Title: Technology Architect L2- Req Id: 109605- City: Cyberjaya- State/Province: Selangor- Posting Start Date: 11/7/25- - Job Description:- **Role Purpose** - To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project...

3. Document and track support requests and resolutions in the ticketing system. 4. Escalate complex issues to higher level technical staff or management when necessary. 5. Assist in the setup, configuration and maintenance of computer systems and peripherals. 6. Offer guidance on best practices and procedures to customers to prevent future issues. 7....

Job Description (JD) Key Skills / Knowledge and Behaviors (if applicable) Application Services - To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation. - Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems. - Design...

Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment. - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving process all the way through...

Job Type: Permanent with the Client Job Location: Cyberjaya, Malaysia (Onsite) JOB SCOPE: - They may need to ensure all the incidents were resolved within the SLA and the system - availability is in order on the daily basis. - The person must be able to work in a team environment and be able to communicate - effectively with other team members. - The...

FIND YOUR 'BETTER' AT AIA - We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._ - We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can...

Role Proficiency: Handles Support related issues by leading and guiding the team to manage the support issue resolution within defined timelines Outcomes: - Lead and prioritise the Application Support team’s work load - Co-ordinate and promote effective functioning of problem management activities across all support teams - Responsible for prioritization...

**Responsibilities** - Schedule with customers on preventive maintenance activities - Document technical knowledge in the form of guide and manual - Liaise with external contractual support or vendors for hardware / software problems or defective products **Requirements**: - Bachelor’s degree in Information Technology or equivalent - Experience in...

Primary Skills: Application support, Linux, SQL Query Task Description: 1. Strong knowledge and experience working in Unix/ Linux environment. Familiar with Unix/ Linux commands and shell Scripting. 2. Strong knowledge and experience in Oracle SQL query language. 3. Knowledge in monitoring tools such as zabbix, grafana and etc. 4. BY WMS Technical...