Key Account Manager

**The company**

Our client is a Fortune 500 provider of multimodal transportation services and third-party logistics. The company offers freight transportation, transportation management, brokerage and warehousing. They have strong network and offices in Asia, Europe, North & South America region.

Reporting to the Country Sales Manager, the Key Account Manager will be responsible for business retention and account development, thereby increasing annual sales revenue and GP contribution.

**The Key Account Manager will be responsible to**:

- Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations.
- Establish and implement Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance
- Reporting to monitor performance of the accounts
- Communicate any issues or exceptions to Operations
- Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution
- Manage and lead business reviews; establish a quarterly review cycle
- Engage Sales and Operations to participate in client meetings, presentations, and business reviews
- When necessary, travel within region to visit accounts/account sites and branches to review procedures and maintain customer information/satisfaction
- Update status of progress on business opportunities through company’s CRM platform
- Utilizing company’s CRM platform to enhance sales activity like sending sales lead and quotations.
- Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities
- Ensure all company policies and regulatory requirements are adhered to
- Align with company’s Credit Management Policy and ensure AR collection are met
- Working together with Regional / Global Account management Leaders for a synergistic approach.
- Understand accounts’ business strategy, objectives and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints
- Continuously pursue and implement more efficiency and cost reduction measures
- Provide accounts with market updates (trade agreements, strikes, new capacity being introduced, etc.) and educational support
- Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
- Create a business development plan with short
- and long-term business objectives, initiatives and quantified value-added contributions
- To promote the company brand name in the market
- Diploma/Degree in Sales, Marketing, Business Administration/Logistics or equivalent.
- At least 6-8 years of applicable business development/sales experience providing solutions in Ocean & Air Freight Forwarding
- Good analytical and program management skills; ability to define, develop and document business processes and procedures
- Strong customer service, problem-solving, and interpersonal skills
- Able to work with cross functional department at both local and overseas office
- Excellent written and verbal skills, including presentation skills
- Strong computer skills including Microsoft Office suite
- Detail oriented, able to multitask and meet deadlines
- Self-motivated, able to work in a team and independently
- Valid Driving License
- Computer literate (Word, Excel, PowerPoint, CRM)
- Traveling is required.

**Job Types**: Full-time, Permanent

Pay: RM7,000.00 - RM10,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- business development/sales: 8 years (preferred)
- Freight Forwarding: 8 years (preferred)