Help Desk Agent

11 hours ago

Kuala Lumpur, Malaysia ISCISTECH Business Solution Sdn Bhd Full time

**Requirement**:

- A bachelor’s degree in a related field.
- Must have at least 2 to 3 years of experience and proven working experience in providing Help Desk support.
- Working knowledge of help desk software, databases, and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Improves client references by writing and maintaining documentation.
- Participates in development of client training programs by identifying learning issues and recommending instructional language.
- Accommodates client disabilities by recommending devices and techniques.
- Avoids legal challenges by monitoring compliance with service agreements.
- Improves system performance by identifying problems and recommending changes.
- Updates job knowledge by participating in educational opportunities and maintaining personal networks.
- Accomplishes information systems and organization mission by completing related results as needed.
- Must have experience working on large scale projects as well as handling day-to-day operational requests from the business
- Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills
- Understanding of fundamentals and analytical data, returns level data etc.
- Must have proficiency with Microsoft Excel or any analytical tools.
- Experience in Oil and Gas, Banking field sector
- Any related certification.

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's (required)

**Experience**:

- Help desk: 1 year (required)

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