Customer Service Associate

2 weeks ago


Kuala Lumpur, Malaysia Amzone management sdn bhd Full time

** **所需语言:英文,中文(一定)

** **至少**SPM / STPM / Diploma / Degree **或以上

** **至少**1*年金融相关知识( **crypto**,*stock **, **forex**)

职责:

** **利用**Livechat**等在线聊天工具,处理实时聊天和邮件等信息,了解用户需求,解答所有与产品或服务相关的问题,做好咨询服务工作

** **及时反馈用户在使用过程中存在的问题,并做好问题的收集和整理工作;

** **积极响应客户投诉,妥善解决客户问题,安抚客户情绪,避免客诉升级;

** **具有较强的业务敏感性,能够在接受培训后掌握基本业务。思考日常工作,善于发现用户体验中的障碍,挖掘用户需求,并促进问题解决和流程优化;

** **能够轮班工作(早班、晚班、夜班)。

** **其他主管指派的事项。

** **有金融相关知识和经验者优先考虑;

岗位要求:

** **英语和中文可以作为工作语言,口齿清晰,有较强的语言表述能力和沟通能力;

** **具有良好应变能力,具备处理各种突发事件的能力,有较强的服务意识;

** **至少有**1*年金融服务、**KYC/AML**的客户支持相关的客服经验**;*

** **工作耐心细致、责任心强,良好的团队意识,执行能力强,较强的学习能力;

** **能够承受一定程度的压力,有处理疑难客诉和安抚用户情绪的意愿和能力,抗压能力及情绪控制能力较强,能够在工作中懂得自我调节;

** **熟练使用各类办公软件,可以接受晚班与夜班;

**Benefits**

** EPF & SOSCO**

** **年假

** **提供培訓

** **医疗报销

** **职业发展空间

** **相关知识培训

** **加薪制度

** **轮班补贴

** **靠近公共交通

职位类型:全职

薪资: RM3,500.00至RM5,000.00(每月 )

Ability to Commute:

- Kuala Lumpur (首选)



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