Customer Service Associate
2 weeks ago
** **所需语言:英文,中文(一定)
** **至少**SPM / STPM / Diploma / Degree **或以上
** **至少**1*年金融相关知识( **crypto**,*stock **, **forex**)
职责:
** **利用**Livechat**等在线聊天工具,处理实时聊天和邮件等信息,了解用户需求,解答所有与产品或服务相关的问题,做好咨询服务工作
** **及时反馈用户在使用过程中存在的问题,并做好问题的收集和整理工作;
** **积极响应客户投诉,妥善解决客户问题,安抚客户情绪,避免客诉升级;
** **具有较强的业务敏感性,能够在接受培训后掌握基本业务。思考日常工作,善于发现用户体验中的障碍,挖掘用户需求,并促进问题解决和流程优化;
** **能够轮班工作(早班、晚班、夜班)。
** **其他主管指派的事项。
** **有金融相关知识和经验者优先考虑;
岗位要求:
** **英语和中文可以作为工作语言,口齿清晰,有较强的语言表述能力和沟通能力;
** **具有良好应变能力,具备处理各种突发事件的能力,有较强的服务意识;
** **至少有**1*年金融服务、**KYC/AML**的客户支持相关的客服经验**;*
** **工作耐心细致、责任心强,良好的团队意识,执行能力强,较强的学习能力;
** **能够承受一定程度的压力,有处理疑难客诉和安抚用户情绪的意愿和能力,抗压能力及情绪控制能力较强,能够在工作中懂得自我调节;
** **熟练使用各类办公软件,可以接受晚班与夜班;
**Benefits**
** EPF & SOSCO**
** **年假
** **提供培訓
** **医疗报销
** **职业发展空间
** **相关知识培训
** **加薪制度
** **轮班补贴
** **靠近公共交通
职位类型:全职
薪资: RM3,500.00至RM5,000.00(每月 )
Ability to Commute:
- Kuala Lumpur (首选)
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