Helpdesk Analyst

1 week ago

Kuala Lumpur, Malaysia IDC Tech Full time

4+ Yrs of experience in Service Desk
- Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues
- Experience in PC Hardware configuration
- Experience supporting LAN’s, PC operating systems and desktop software
- Experience using a variety of PC software including Microsoft Office Suite,
- Microsoft Exchange, Windows XP, TCP / IP, and UNIX
- Certification as a MCP desirable but not mandatory
- Certification as a MCSE desirable but not mandatory
- Previous experience with internet customer support would be desirable
- Knowledge/Experience in administration of a LAN environment is desirable
- Knowledge/Experience in Security Administration utilizing Active Directory and Group Policy is desirable
- Knowledge and understanding of end user requirements
- Strong customer service orientation Self-Starter
- Good listening skills & Ability to analyze and solve technical problems
- Strong problem analysis, resolution, and writing skills
- Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills
- Professionalism and customer focus Ability to perform in adverse situations
- As an Analyst / Administrator, you should be able to monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures.
- Handle first-level incident / problem determination and resolution on a 24x7 basis Service incidents and queries within the agreed service levels.
- Timely escalation of incidents to higher level when required. Log files monitoring for errors.
- Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requests based on Standard Operating Procedures. Follow quality / security process defined for the engagement

Mandatory Language Skill: Prior SD experience and excellent English speaking skills

Pay: RM2,163.00 - RM6,536.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Help desk: 1 year (preferred)

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