Technical Consultant

Introduction:
**Technical Consultant**

SymphonyAI Financial Services is a global leader in financial crime and compliance solutions. We are seeking a forward-thinking Technical Consultant with expertise in modern cloud and container technologies to support our growing customer base in APAC. This role is key to delivering successful implementations, integrations, upgrades, and technical support of our advanced AI-driven financial crime platform.

As a Technical Consultant, you will work directly with clients to configure and deploy enterprise software solutions across cloud and hybrid environments. You’ll contribute to proof of concepts, participate in design and delivery phases, and help evolve our deployment capabilities using modern DevOps and container orchestration tools.

**Job Description**:
**Responsibilities**
- Participate in technical workshops and design sessions with clients during project initiation and definition stages.
- Document functional, technical, architectural, and data management requirements in collaboration with solution architects.
- Set up and maintain development and test environments using containerised platforms (e.g., Docker, Kubernetes, OpenShift).
- Configure and deploy the Sensa-NetReveal platform in Azure, hybrid cloud, and on-prem environments.
- Own and manage version control and CI/CD processes, working closely with release managers and DevOps teams.
- Troubleshoot complex environment, integration, and performance issues across cloud-native and legacy infrastructure.
- Perform data loading, transformation, and management using SQL and Python.
- Support QA and testing phases by resolving technical defects, clarifying test cases, and ensuring environment readiness.
- Guide clients through SIT, UAT, and performance/security testing phases, ensuring smooth transitions.
- Package software for deployment and author clear, concise installation and configuration documentation.
- Provide Tier 2/3 technical support during production rollouts and post-go-live phases.
- Identify opportunities for process automation, platform improvements, or client-specific enhancements.
- Mentor and train junior team members and support ongoing knowledge sharing across the team.

**Key Skills and Experience**
- Experience of technical consulting or implementation experience in enterprise software environments.
- Understanding of cloud platforms (especially Microsoft Azure) and cloud deployment models (IaaS, PaaS, hybrid).
- Hands-on experience with Kubernetes, OpenShift, and containerised deployments.
- Solid experience with relational databases (Oracle, SQL Server, PostgreSQL, DB2) and advanced SQL.
- Familiarity with Java/J2EE-based architectures and enterprise integration patterns.
- Understanding of Agile methodologies and experience delivering in Agile/Scrum environments.

**Bonus skills (but not mandatory)**
- Strong background in Linux/Unix environments (e.g., RHEL, CentOS, Solaris).
- Proficiency with Python for scripting, data manipulation, and light automation tasks.
- Experience with DevOps practices, including version control (e.g., Git), CI/CD pipelines, and Infrastructure as Code (IaC).
- Prior experience in financial services.
- Financial crime and/or compliance technology domain experience.

About Us:
**What we Offer**
- Work with cutting-edge AI and cloud-native technologies.
- Opportunities to innovate within a collaborative and dynamic global team.
- Career development and continuous learning through training, certifications, and mentoring.
- Flexible hybrid working model with exposure to international clients and enterprise projects.
- Be a part of an organisation focused on transforming financial services through responsible AI.

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.