Service Desk Executive

18 hours ago

Kuala Lumpur, Malaysia AirAsia Full time

Job Description**Responsibilities**:
Escalate issues when necessary and work closely with other functional teams in IT Operations, ICT and/or vendors to troubleshoot and resolve issues as per Service Level Agreements.
Able to work on 24/7 shift rotation.
Other duties as assigned by the Service Desk Manager.
Learn fundamental operations of commonly used software, hardware, and other equipment.
Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.

Desired Skills & Experience

ITIL V3 Foundations is preferable.
High sense of urgency and motivation to succeed and have attention to details.

**We are all different**:

- one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be the best. We committed to creating a diverse work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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