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Customer Service Mandarin Speaker
2 weeks ago
**Position Overview**:
We are seeking a highly motivated and enthusiastic individual to join our team as an Aesthetic Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to clients in the aesthetic industry. Your primary goal will be to ensure a positive and memorable experience for our customers, while also assisting with administrative tasks and promoting our products and services.
**Key Responsibilities**:
- Schedule appointments and consultations, ensuring accuracy and efficiency.
- Greet clients upon arrival and ensure they feel welcome and comfortable.
- Assist clients with product selection, providing information on features, benefits, and usage.
- Process transactions accurately and efficiently, including cash, credit card, and electronic payments.
- Maintain cleanliness and organization of the reception and waiting areas.
- Answer inquiries and address concerns promptly and professionally.
- Assist with administrative tasks such as filing, data entry, and inventory management.
- Collaborate with other team members to ensure a smooth and seamless customer experience.
- Promote and upsell additional products and services to clients as appropriate.
**Requirements**:
- High school diploma or equivalent; additional education or training in customer service is a plus.
- Proven experience in a customer service role, preferably in the aesthetic industry.
- Excellent communication and interpersonal skills, with a friendly and professional demeanour.
- Strong organizational and multitasking abilities, with keen attention to detail.
- Ability to work effectively in a fast-paced environment and remain calm under pressure.
- Proficiency in computer skills, including MS Office and appointment scheduling software.
- Knowledge of aesthetic treatments, products, and procedures is desirable.
- Willingness to learn and adapt to new technologies and procedures.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Flexibility to work evenings, weekends, and holidays as needed.
- Excellent communication skills, both verbal and written, in **Mandarin, English, and Malay.**
Pay: RM3,000.00 - RM4,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
