Banking Customer Service Representative
6 hours ago
Job Description:
We are hiring **Banking Customer Service Representatives** for our inbound call center. If you excel at providing top-notch customer support and are seeking a Monday-to-Friday role with fixed working hours, we’d love to have you on our team
**Responsibilities**:
- Handle inbound calls from customers, addressing inquiries and resolving issues related to banking products and services.
- Provide accurate and timely information regarding accounts, transactions, and other banking-related queries.
- Assist customers with troubleshooting online banking issues or account discrepancies.
- Document customer interactions and update account details in the system.
- Maintain a high level of professionalism and empathy during all customer interactions.
- Escalate complex issues to the appropriate department or manager when necessary.
- Meet performance metrics, including call handling time and customer satisfaction scores.
**Requirements**:
- Strong communication skills in English and Bahasa Malaysia.
- Previous experience in customer service, preferably in the banking industry, is an advantage.
- Ability to work under pressure and multitask in a fast-paced environment.
- Basic knowledge of banking products and services is a plus.
- Proficient in using computers and CRM systems.
- Fresh graduates are encouraged to apply.
**Working Hours**:
- Monday to Friday
- 9:00 AM to 6:00 PM
Location: PJ City Development
Pay: RM3,000.00 - RM4,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
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