Corporate Customer Service Assistant

4 days ago

Shah Alam, Malaysia Big Pharmacy Full time

**Responsibilities**:

- Provide accurate information and assist customers with understanding their order request status, insurance coverage and healthcare policies.
- Address customer complaints or concerns with empathy and professionalism, and provide solutions promptly.
- Work with internal departments to ensure issues are escalated and resolved when necessary.
- Accurately enter customer information, order details, and insurance data into healthcare management systems.
- Maintain clear communication with patients to ensure they are well-informed about available services.
- Stay informed about changes in healthcare policies, insurance protocols, and billing practices.

**Job Requirements**:

- Have interest in service and hospitality.
- Have a can do and willing to learn attitude.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and conflict resolution abilities.
- Ability to handle sensitive patient information with confidentiality and professionalism.
- High attention to detail and accuracy, especially in data entry.
- Willing to travel, as the office will be located at Bukit Jelutong, Shah Alam.
- Fresh Graduate - are encourage to apply.

**Job Types**: Full-time, Permanent

Pay: RM1,800.00 - RM2,300.00 per month

**Benefits**:

- Maternity leave
- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- How long is your notice period?
- What is your current salary?
- What is your expected salary?
- Are you able to work in BIG Pharmacy Bukit Jelutong outlet and future HQ Bukit Raja 2 (Mid 2025)?

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