Customer Support

5 days ago

Subang Jaya, Malaysia Dover Corporation Full time

At SWEP, we believe our future rest on give more energy than we take - to our planet and to our people.

As the world´s leading supplier of efficient heat transfer technology, we are driving the conversion to sustainable energy usage in heat transfer. We are dedicated to constantly creating more from less energy, material, and space.
For us at SWEP, it's more than just a job, it´s a commitment to making a difference and an impact by finding new ways to make energy last longer - globally and locally. We are striving for record-breaking growth and are looking for individuals who think like entrepreneurs, have an open mind, care about the environment, and want to inspire and be inspired. Come and join us

**Job Description**:

- Service all customers within the assigned territories in order related matters.
- Register orders in the Corporate Business system.
- Reply questions from customers related to the orders (e.g. delivery time, certificates, shipping method, etc).
- Act as the contact person for the customer in all order related matters.
- Be responsible for the Letter of Credit handling for customers in the territory with such payment term.
- Issue freight quotes to customers in accordance to established guidelines.
- Issue Performa invoices to customers.
- Follow up on payments and issue payment reminders and statement of account in accordance to established routines.
- Keep track on delinquent customers and delayed orders.
- Register claims into the claim handling system and advise customers for transport of claimed units.
- Reply to customers on line failure claims as far as order handling-related faults are concerned.
- Prepare documentation for onboarding new customers.
- Act as support and back up person to customer support colleagues in other territories within the Asia Pacific Business Unit.
- Perform duties and responsibilities in accordance to organization’s management system requirements from time to time.
- Collaborate with cross-functional departments to track and ensure timely updates on customers’ orders and delivery progress.

Standard Qualifying Pre Requisites
- Minimum Diploma Holder in Business Administration or related field.
- Proficiency in the English, Malay and Japanese languages (oral and written) is mandatory.
- Capable of handling Microsoft office package.
- Service-oriented with pleasant inter-personal traits.

SWEP is a growing company and a part of the Dover Corporation family. We are dedicated to supporting our customers with the optimal solutions and we believe in close, rewarding partnerships. We are represented in more than 50 countries and have production facilities in Sweden, USA, Slovakia, China and Malaysia.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

**Job Segment**:Sustainability, Customer Service, Energy

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