Customer Service Executive

10 hours ago

Shah Alam, Malaysia SOGO (K.L.) Department Store Sdn. Bhd. Full time

**Job description**

**Responsibilities**:

- Handles complaints and provides appropriate alternative solutions.
- Communicate and coordinate with all internal and external customer.
- Identify and evaluate customer needs to achieve customer satisfaction.
- Attend to customer feedback on complaints & take necessary steps to escalate to relevant departments
- Maintain accurate records and documents of membership renewal and administration.
- Provide product/service information to customers using appropriate methods.
- Planning the strategies campaigns of CRM (Customer Retention Management).
- Manage the department as a leader to collaborate with the CRM team.
- Perform other duties as directed by management from time to time.

**Requirements**:

- Good written and spoken communication skills in English and Bahasa Malaysia.
- At least 3 years of working experience in similar capacity in retail business, Department Store experience preferred.
- Pleasant with strong interpersonal and leadership skill with positive attitude.
- Good Microsoft office and administrative skills with ability to generate reports accurately and timely.
- Able to work in long hours, weekend, shift and public holidays
- Able to start work immediately
- Applicants must be willing to work in Central Plaza i-City, Shah Alam

Remuneration will be based on the applicant’s working experience and suitability. Ample opportunity for career progression within the Company based on KPIs and self-achievements with attractive remuneration and benefits.

**Job Types**: Full-time, Permanent

**Salary**: RM2,800.00 - RM3,300.00 per month

Schedule:

- Afternoon shift
- Day shift
- Holidays
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How much notice are you required to give to your current employer?
- Are you willing to work on retail hours / store operation hours?
- Are you willing to work during weekend and Public Holiday?
- How much is your expected salary?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Relation Management: 3 years (preferred)

**Language**:

- English (preferred)
- Bahasa Melayu (preferred)

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