Admin

2 weeks ago

Damansara Utama, Malaysia AMANOBLINDS (M) SDN BHD Full time

**Responsibilities**:

- Creating and processing orders (Customer PO, Invoice, Delivery Order, Job List, Installation and etc) with accuracy and timeliness, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
- Managing customer accounts, following up with customers for administrative purposes and providing troubleshooting assistance for orders, account statuses, and other problems.
- Scheduling delivery and installation process, logistics (courier services, forwarders, packing list) and etc
- Attracts potential customers (through cold-call, social media, call-in, walk-in and etc) by answering product ad service questions and suggesting information about other products and services
- Open customer accounts by recording account information (Registered Business Name, Business Address, Contact Number, Person in-charge, SSM Document, Business Location Photo and etc)
- Maintains customer recordss by updating account information if there is any change (Registered Business Name, Business Address, Contact Number, Person in-charge, SSM Document and etc)
- Resolve product/service problems by clarifying the customer’s complaint, determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution
- Inform customer of unforseen delays or problems
- Prepare and manage sales kit (Sample Book, Mock Up Set and etc), coordinate sales team by filing important documents and communicating relevant information
- Assist in the preparation and organizing of promotional material or events, customer visitation to gallery/showroom and etc
- Monitor the operation team’s progress, delivery & installation schedule, identify shortcomings and propose improvements
- Reporting any unusual activity to your supervisors
- Handling administrative duties for the company and its executives and management teams

**Salary**: Up to RM2,500.00 per month

**Benefits**:

- Maternity leave
- Parental leave

Schedule:

- Monday to Friday

**Education**:

- Malaysian Special Skills Certificate (preferred)

**Experience**:

- Sales Coordinator: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)

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