Admin

5 days ago

Batu Caves, Malaysia Mal-Indah Holidays Travel & Tours Sdn Bhd Full time

**Responsibilities**:

- **Customer Service & Communication**: Engage with clients to discuss travel preferences, destinations, budgets, and schedules. Ensure all travel plans are detailed, accurate, and aligned with customer expectations.
- **Travel Consultation**: Advise clients on suitable travel packages, including flights, accommodations, transportation, and additional services such as travel insurance. Ensure customer satisfaction throughout the entire booking process.
- **Booking & Documentation**: Confirm all travel arrangements and provide clients with itineraries, tickets, and relevant documents.
- **Daily Operations Support**: Handle essential tasks such as following up for passport copies, visa information, dietary requests, room pairings, and generating rooming lists or other travel-related documents.
- **Administrative Duties**: Perform general office tasks including data entry, filing, and maintaining purchase records for travel bookings across multiple platforms, both online and offline.
- **Client Relationship Management**: Maintain a client database to promote repeat business and referrals.
- **Administrative Support**: Assist with ticket issuance, preparation of name lists, tour bookings, and managing paperwork related to travel insurance claims, among other responsibilities.
- **Social Media Management**: Handle simple social media tasks, such as posting updates on platforms like Facebook and WhatsApp Community
- **Event Support**: Availability to work on weekends is required for travel events such as travel fairs.

**Qualification & Skill Required**
- Strong skills in order processing, order management, managing payment timeline
- Excellent verbal and written communication skills in Mandarin, English will be an added advantage
- Strong skills in order processing, order management, managing payment timeline
- Proficient in using Microsoft Office or similar software, especially Excel and Word
- An eagerness to learn new technologies and techniques to enhance the sales process
- Experience working in a travel related field is a plus
- A certificate or diploma in a related field of study is preferred.
- Job Types: Full-time, Permanent, Fresh graduate

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: From RM2,000.00 per month

**Benefits**:

- Maternity leave

Work Location: In person

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