Technical / Helpdesk Support

To maintain and ensure system security - Perform IT preventative maintenance **Job Requirement** - Prior experience in tech support, desktop support, or a similar role. - Proficiency in Windows OS environments. - Good understanding of computer systems, mobile devices and other tech products. - Attention to detail and good problem-solving skills. - Practical...

**Job Scope**: - Supervise **3 support engineers and helpdesk staff**. - Oversee diagnostics, repairs, and RMA claim processes. - **Coordinate with suppliers/vendors** for RMA approvals, spare parts, and escalations. - Monitor SLA turnaround and service performance. - Provide hands-on troubleshooting guidance for POS & AIDC hardware. - Assist Technical...

**Job Scope (summary)**: - Oversee **RMA, helpdesk, and service operations** ensuring SLA compliance. - **Communicate directly with suppliers/vendors** on RMA claims, escalations, and warranty parts. - Manage outsourced service centers and vendor coordination. - Lead and supervise engineers and helpdesk staff. - Implement vendor claim recovery processes and...

media, and other platform allowed by the management. 2. Performing remote troubleshooting through diagnostic techniques and relevant questions. 3. Determining the best solution based on the issue and details provided by customers. 4. Walk the customer through the problem-solving process. 5. Identify and escalate unresolved issues to related parties or...

KEY RESPONSIBILITIES - Provide basic technical support to staff on issues related to computers, software, printers, and other office technology. - Set up and configure new workstations, laptops, and mobile devices for employees. - Assist with the installation, maintenance, and troubleshooting of software and hardware. - Respond to and resolve helpdesk...

**Join Our Team as a Technical Support Executive!** Are you passionate about technology and ready to provide exceptional technical support to our clients? We're looking for a dedicated Technical Support Executive to join our growing team! **Responsibilities**: - Provide technical assistance and support to our clients, addressing their inquiries and...

To understand overall technical support ticketing process and procedure. - Complete technical tasks and assignment according to ticketing system. - Track ticket status and make sure no missing SLA (service level agreement) complaints. - To prepare daily and detailed technical support reports to customers. - Updating daily and weekly status reports when...

**Key Responsibilities** - Assist in troubleshooting and resolving hardware, software, and network issues. - Support end-users in setting up and maintaining computers, printers, and other IT equipment. - Help maintain IT inventory records, including hardware, software licenses, and accessories. - Support the IT team in routine maintenance tasks such as data...

**Responsibility**: - Provide professional technical advice or support to company sales team and customers; - Support and build good relationship with customers; - Perform system and product trouble shooting and other after-sales support; - Assist to create technical information like datasheet, manual and training materials; **Requirements**: -...

**Requirement** **- Minimum Qualification: Diploma or SPM with at least 1 year Experience** **- Must have experience in any of the relevant fields: Access Control, CCTV System, Alarm System & Networking** **- Experienced with electrical wiring and electrical works as well able install cabling for any of this: Network/CCTV/Alarm/Access Control** **- Able to...