Operation & Customer Support (Immediate Chinese Speaker)

17 hours ago


Bangsar South, Malaysia Guinevere Global Sdn Bhd (Juno Market) Full time

**Key Responsibilities include (not limited to)**:
**Operations**:
2. Perform client's Due Diligence check and update client account information.
5. Perform clients' trading account adjustment.
6. Review and approval on withdrawal request.
5. Perform back-office operations and support for both external and internal.
6. Perform customer service functions and correspond with clients.
7. Any other tasks and projects as assigned.

**Client Support**:
2. To analyze, create, and resolve issue faced by clients.
3. Update our internal databases with information on technical issues, collect feedbacks & present report.
4. Provide a high level of professionalism and competent customer service and high level of client satisfaction.
5. Ensure high levels of client satisfaction.
6. Any other ad-hoc tasks when assigned from time to time.

**Experience & Skills**:
1. Bachelor’s Degree/Professional Degree in any discipline. Finance/Banking/Customer Service industry is an advantage.
2. Fresh graduates are welcome to apply.
3. Understanding of necessary legal and regulatory documents.
4. Experience with operational processing, Backoffice software including MT4 admin/manager and CRM.
5. Experience in handling KYC is preferable
5. Analytical and problem solver.
6. Good Communication and interpersonal skills.
7. Being able to work with teams.
8. Good command in **English** & **Mandarin** (Verbal and Written)
9. Familiar with computer technology, including Microsoft Office, Windows and Messenger.

**Job Types**: Full-time, Permanent

Pay: RM3,500.00 - RM4,300.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Professional development

Schedule:

- Early shift
- Monday to Friday
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Work Location: In person

Application Deadline: 07/01/2025
Expected Start Date: 07/01/2025



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