Technical Specialist

2 days ago

Petaling Jaya, Malaysia CTC Global Sdn Bhd Full time

**Roles & Responsibilities**:

- **Act as Subject Matter Expert (SME)**:Serve as the SME for focus products, including building and deploying customer Standard Operating Environment (SOE).
- ** Pre-Sales Technical Support**:Provide technical support for EUC business, focusing on EUC product solutions, HP TechPulse, and Teradici.
- ** Infrastructure Solution Design**:Analyze, integrate, and architect infrastructure solutions aligned with customer business, technical, and operational requirements.
- ** Bidding Support and Solution Verification**:Assist in bidding efforts by architecting solutions, preparing Bills of Materials (BOM) and quotations, liaising with partners or principals, and verifying solutions.
- ** Documentation and Proposal Writing**:Contribute to technical proposal preparation, including write-ups, presentations, and proof-of-concepts (POCs).
- ** Technical Advice and Support**:Provide advanced technical advice and support to Level 1, 2, and 3 engineers.
- ** Customer On-Site and Remote Support**:Deliver on-site and remote troubleshooting services for customers.
- ** Incident Management**:Handle high-severity incidents, prepare and submit incident reports, and ensure adherence to SLA requirements.
- ** Problem Management Leadership**:Lead problem management for supported products and coordinate the submission of problem management reports.
- ** Liaison with Technology Principals**:Act as a technical champion, liaising with principals for assigned solutions, products, and technologies.
- ** Deployment Team Coordination**:Collaborate with internal and third-party deployment teams to ensure the successful delivery of projects.
- ** Consultancy Services**:Interface with customers to provide technical consultancy and guidance.
- ** Preventive Maintenance Activities**:Participate in preventive maintenance activities to enhance system performance and stability.
- ** Service Level Agreement (SLA) Compliance**:Ensure all service requests are responded to and resolved within agreed timeframes.
- ** Continuous Learning and Certification**:Pursue relevant industry certifications and contribute to knowledge growth as part of career development.

**Requirements**:

- **Qualifications**:

- Diploma or Bachelor’s Degree in Computer Science, Information Technology, or equivalent.
- Professional certifications (e.g., Microsoft or CompTIA) are preferred.
- ** Experience**:

- Minimum 3 years of experience in IT roles, with hands-on exposure to HP products, including TechPulse and Teradici.
- Demonstrated expertise in SOE design and network image deployment.
- ** Skills**:

- Proficiency in English (written and spoken); additional language skills are advantageous.
- Strong documentation and proposal writing skills.
- Excellent interpersonal and communication skills with stakeholders at all levels.
- Ability to work independently under tight schedules and meet stringent deadlines.

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