Product Operations

23 hours ago

Kuala Lumpur, Malaysia Hiredly Full time

Develop and continuously improve processes that help product development team meet its goals more efficiently
- Plan and coordinate around the processes for testing and launching of new products and features
- Prepare resources and information required to support new products and features (documentation, resolution paths, FAQs, etc)
- Collect and communicate product-related requests to be considered in future development
- Surface customer or operations use-cases to validate requirements and proposed product solutions
- Partner with customer-facing and operations teams to help them make more tailored content for specific customers
- Serve as a central point of contact for inbound requests from other teams to save development time

**; Requirements**:
- 1+ years working experience in project management or product operations role that works closely with product and engineering teams
- Experience building or operating digital products using Agile methodology
- Ability to prioritise and complete multiple projects with deadlines
- SQL skills to drive data analysis is a huge plus
- Excellent communication skills (both written and verbal)

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