Technical Support Mandarin
1 week ago
Language
- Mandarin
Location-Shah Alam
Shift
- Between 10am to 10pm
work from office
Must have 1 year of experience in IT Support/ IT Helpdesk
Asap joiners
Role & Responsibilities:
- Receive and handle inbound callsregarding fibre broadband technical issues
- Diagnose and troubleshoot a wide range of 10G PON technical problems, such as installation, Internet connectivity,slow speeds, ONT/router issues, Wi-Fi connectivity, and voice problems remotely
- Provide clear and concise technical explanationsto customersin a professional and friendly manner, ensuring timely resolution of issues
- Escalate complex issuesto higher-level support teams as required
- Document all customer interactions accurately and completely in the CRM system
- Maintain a high level of customer satisfaction and strive to exceed customer expectations.
Pay: RM3,500.00 - RM3,900.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- Attendance bonus
- Performance bonus
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
Work Location: In person
Expected Start Date: 04/28/2025
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