Technical Support Mandarin

1 week ago

Shah Alam, Malaysia Devloit sdn Full time

Language
- Mandarin

Location-Shah Alam

Shift
- Between 10am to 10pm

work from office

Must have 1 year of experience in IT Support/ IT Helpdesk

Asap joiners

Role & Responsibilities:

- Receive and handle inbound callsregarding fibre broadband technical issues
- Diagnose and troubleshoot a wide range of 10G PON technical problems, such as installation, Internet connectivity,slow speeds, ONT/router issues, Wi-Fi connectivity, and voice problems remotely
- Provide clear and concise technical explanationsto customersin a professional and friendly manner, ensuring timely resolution of issues
- Escalate complex issuesto higher-level support teams as required
- Document all customer interactions accurately and completely in the CRM system
- Maintain a high level of customer satisfaction and strive to exceed customer expectations.

Pay: RM3,500.00 - RM3,900.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Attendance bonus
- Performance bonus

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Work Location: In person

Expected Start Date: 04/28/2025

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