Regional Digital Solutions Manager

**Job Overview**

The Regional Manager, Digital Solutions will be a key addition to our rapidly evolving regional and global teams that aim to have a transformative impact on the Aspire business. Drive adoption of Aspire digital products and client solutions by working closely with client and sales teams to identify new opportunities
- Leading pre-sales solutioning and presentations;
- Creating detailed product requirements; determining pricing, specifications, and rollout timelines
- Manage project delivery and ongoing management. Work towards successful completion and rollout in partnership with engineering team, other cross functional teams and external vendors.
- Increase usage and adoption of existing programs through business updates or post-delivery enhancements

**B. Key Responsibilities (Critical responsibilities and skills of this position)**

Digital Solutions Management
- Present and promote Aspire digital solutions, value proposition, and product roadmaps to Aspire markets and clients
- Translate client requests into business and functional requirements;
- Assist with preparation of RFP/RFI, statements of work, and supporting documents for customers.
- Collaborate with sales, operations, partnership and external teams to develop or enhance workflows
- Plan and conduct training sessions to increase awareness and understanding of the digital solutions
- Define KPIs and measurement plan for monitoring and assessing product impact and refinements.
- Play key role in the launch of core and future products and features by proposing features & enhancements
- Monitor the competitive landscape by examining strategies of best-in-class competitors; identify emerging online trends and recommend changes based on customer and competitor insights
- Determine customers' needs and desires by specifying the research needed to obtain market information— discussions with customers, sales teams, clients, secondary research, etc. Project Management
- Develop, implement and ensure timely end-to-end delivery of key product initiatives and iterations.
- Drive successful delivery of client projects - high quality, on time, to scope and within budget
- Day-to-day management, detailed monitoring and accountability for tasks and projects within the team
- Work closely with wider digital team (content, engineering) as well as cross-functional teams (sales, partnerships, operations) for end-to-end implementation
- Monitor overall progress, including resolving issues, initiating corrective action and escalating where appropriate and managing risks to the project’s successful outcome
- Proactively update stakeholders on project status, risks, mitigations and updates.
- Manage Aspire Lifestyles onshore and offshore resources as well as third-party vendors assigned to project

**C. Requirements**

**Required Skills and Knowledge**
- 5+ years’ experience in regional digital teams or digital product management, especially in large organizations
- Experience working with clients and various external stakeholders, with understanding of B2B and B2C dynamics. Pre-sales experience will be a plus.
- Proven experience in Digital strategy including requirements gathering and documentation, product design, user experience design methods and deriving technical solutions to business challenges.
- Demonstrated experience in managing and delivering digital solutions:

- Managing multiple ongoing projects, ranging from small to complex, large programs
- Able to work with virtual teams globally across all aspects of role
- Experience working in an Agile environment and with Agile project tools such as Jira and Confluence
- Hands-on result-oriented attitude: deliver results and meet customer expectations, through focus on customer needs and satisfaction
- Strong analytical skills, with ability to diagnose business challenges, interpret data and anticipate trends to recommend solutions and action plans
- Collaborative and flexible mindset; able to set priorities and meet deadlines across concurrent projects in a fast-paced environment
- Excellent written and verbal communication skills; ability to effectively present to and influence various audiences and adjust to level of role and understanding Desired Experience
- Background in user experience design, visual design, or development
- Pre-sales or customer facing experience with strong relationship building skills.
- Experience in travel, hospitality, retail and customer marketing
- Experience working across markets to deliver consumer solutions.
- Experience working with external technology and business partners in developing digital product

**Salary**: Up to RM13,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)