Front Office Assistant

**Requirements: - ** - 5 year's experience in the Front Office/Reservations/Sales of a Hotel - Good understanding of Yield Management principles and forecasting skills - Excellent business communication skill in written & spoken English **Job Description: - ** - Manage day-to-day staffing needs, plan and assign work and establish performance and...

Front desk officers are responsible for taking care of guests and customers. Their work mainly involves interacting with customers and business partners, either in person or through phone calls. They also assist in organizing work documents and firm logistics. Pay: RM1,500.00 - RM1,800.00 per month Schedule: - Rotational shift Supplemental Pay: -...

Job Responsibilities:Oversee daily front office operationsEnsure smooth check-in, check-out, and reservation processesManage guest inquiries, feedback, and complaintsSupervise and support front desk staffCoordinate with housekeeping, maintenance, and other departmentsHandle billing, payments, and reportsMaintain service standards and SOP complianceAssist in...

**JOB SUMMARY**: Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for the front office department. **DUTIES AND RESPONSIBILITIES**: - Trains, cross-trains,...

**Job Summary** The Front Office team is the first point of contact for hotel guests. They are responsible for providing a warm welcome, efficient check-in/check-out, handling reservations, responding to guest inquiries, and ensuring an excellent guest experience throughout their stay. **Key Responsibilities** **Guest Services** - Greet guests warmly upon...

**Key Responsibilities**: - Assist with guest check-in and check-out procedures - Welcome and greet guests in a warm, friendly, and professional manner - Provide accurate information about the hotel, rooms, services, and local attractions - Handle guest requests, inquiries, and complaints efficiently and professionally - Answer phone calls and handle...

FRONT OFFICE MANAGER (Mandarin Speaker) 1. To lead and head the Front Office division. 2. To strive to achieve budgets targets and exceed them. 3. To investigate guest’s complaints and handle them promptly and efficiently. 4. Ensure up-keeping cleanliness of the Reception Area, Lobby and the Entrance area including the back-office and always attractive and...

· Great all guests at all the time in a friendly and helpful manner, and attempt to learnand use guest's names at every opportunity.· Upon check in, ensure that the guest completes his registration card completely andlegibly, and that guest is assigned a room of the type and the rate indicated on thereservation.· Accommodate Guest's special requests...

Job Responsibilities:Handle guest check-in and check-outManage reservations and room assignmentsAttend to guest inquiries and phone callsProcess payments and issue receiptsCoordinate with housekeeping and other departmentsMaintain front office records and reportsProvide excellent customer service at all timesRequirements:Preferably Malay male or...

Job Responsibilities:Supervise daily front office operationsLead and train front desk staffHandle guest check-in, check-out, and reservationsManage guest feedback, complaints, and special requestsEnsure excellent customer service and smooth workflowCoordinate with housekeeping and other departmentsPrepare reports, duty rosters, and cash/shift...