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Team Member

2 weeks ago

Kuala Lumpur, Malaysia RHB Banking Group Full time

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Operations- Location
- Malaysia - Kuala Lumpur- Description

**Primary Objective**:
Overall responsible in handling customer inquiries, maintain high level of customer service, identifying customer needs from inbound calls and cross selling/up-selling Bank’s products and services towards customer satisfaction.

**Key Responsibilities**:

- Understand the different types of services and products offered
- Provide and communicate information on new product and services
- Facilitate customers calls and resolve customer issues
- Manage disgruntled customer, handle customer complaints and escalates to relevant parties
- Process customer request and ensure communication to relevant parties

Others
- As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank’s policy and guideline.
- Requirements

**Requirements**:
Bachelor Degree - Minimum a Diploma or Degree..

Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers
- Pleasant personality with excellent verbal and written

communication skills.
- Excellent telephone etiquette.
- Able to work independently with minimum supervision.
- Strong oral communication and problem solving skills.
- High customer service orientation.
- Computer literate.
- Good stress management ability.
- **Must be a strong team player.**
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards