Japanese Guest Relations Manager

1 week ago

Kuala Lumpur, Malaysia Talent Houz Full time

Position: Japanese Guest Relation Manager

Industry: Hospitality (5 Star Hotel)

Location: Kuala Lumpur

**Salary**: RM 5000 - RM 6000 (Depending on Experience)

Are you a fun-to-go person? Do you enjoy interacting with individuals & the opportunities to know more about Japanese culture? If you are one of them, we are a reputable 5-Star Hotel, looking for an easy-going person who is able to communicate using Japanese language.

**Responsibilities**:

- Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
- Monitor guest relations personnel to ensure Hotel Rewards Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
- Inspects all VIP rooms prior to arrival & greet VIP guests personally
- Liaise with other departments and necessary outside contracts to ensure excellent service delivery
- Oversee maintenance of efficient repeat guest history system
- Promote Inter-Hotel sales and in-house facilities
- Perform such functions as to include but not be limited to:
1. Hotel Rewards Club and regular guest welcome letters
3. Attending to special requests by guests
- Develop and implement guest telephone contact systems
- Handle guest complaints and refer them as necessary, follows up on corrective action
- Compile, analyze and control guest relations’ costs
- Schedule and attend regular Hotel Rewards Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery
- Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
- Prepare requisitions for amenities on a timely basis
- Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction
- Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
- Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations
- Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
- Works with Superior and Human Resources on manpower planning and management needs
- Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

**Experience Needed**
- Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
- 2 years experience in front office / guest services operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience.
- Good Communication Skills
- Good Interpersonal Skills
- Able to read, write & converse in Japanese Fluently
- Proficient in the use of Microsoft Office and Front Office System
- Problem solving and organizational abilities

**Salary**: RM5,000.00 - RM6,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

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