Customer Success Intern

1 week ago

Bangsar South, Malaysia ServeDeck Innovation Full time

**Company Culture and Environment**:
At ServeDeck, we offer an open, modern, and flexible working environment with a fun atmosphere. As an intern, you will have the opportunity to gain hands-on experience with cutting-edge technologies while being supported by your teammates and team lead. You will also get valuable exposure to niche domain knowledge.

**Objectives**:
As a Customer Success Intern, your main objective will be to assist the Customer Success team in supporting our clients. You will help ensure customer satisfaction by providing solutions, assisting in their onboarding, and supporting ongoing success with our platform.

**Learning Opportunities**:

- Learn how to engage with customers to ensure their setup and usage are optimized.
- Gain exposure to identifying upsell and cross-sell opportunities alongside the Customer Success team.
- Observe and assist in responding to customer requests and inquiries in a professional and timely manner.
- Work with team members to understand the process of supporting customer renewals and expanding product usage.
- Provide support in gathering insights and suggestions aimed at improving customer engagement with the platform.
- Assist the Customer Success Executive and observe how to act as a secondary point of contact for customer support.

**Requirements**:

- Currently pursuing a Diploma/Degree in Marketing, Business Studies, Administration, Management, or a related field.
- Strong communication and interpersonal skills, with a willingness to learn from various stakeholders.
- Interest in technology and SaaS (Software as a Service) platforms.
- Ability to work in a team and manage multiple tasks with attention to detail.

**Job Type**: Internship
Contract length: 3 months

Pay: RM1,200.00 per month

**Benefits**:

- Flexible schedule
- Opportunities for promotion
- Professional development
- Work from home

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay

Expected Start Date: 12/02/2024

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