Training & Quality Manager (Indians & Filipinos)

2 days ago

Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

**Vacancy: Training & Quality Manager**

**Location: Vietnam**

**Salary**: USD 2500 - 2900

Process: Travel

Head Count: 1

**Role & Responsibilities**:

- Responsible for managing team of QAs & Trainer
- Data analysis and making designated reports/decks
- Client & stakeholder management
- Participating in internal & external calibrations
- Communication to heighten awareness and focusing on importance of positive

customer experience.
- Making recommendations and driving improvement
- Ensuring that internal policies, procedures, and compliance regulations are being

Followed.
- Reduce learning curve and help enhance product/process knowledge of new joiners.
- Ensuring that internal policies, procedures, and compliance regulations are being

Followed.

**General and Specific skills**:

- At least 3 year experience in QA cum Trainer Manager for Call Center
- Ensure quality based intervention
- Ensure that Process quality and training is delivered effectively in the stipulated

timelines
- Evaluate process quality and take corrective actions which should be tangible
- Evaluate effectiveness of T & D interventions
- Improve calibration of QIC, SME and CSM within team
- Provide crisp and specific feedback to Front Line Recruitment Teams on quality of

new hires
- Design and develop Quality framework
- Ensure uniform quality of training being delivered by all training teams in line with

client requirement
- Interact and streamline channels of communications with other Functions and Client

**NOTE: The paper work and relocation expenses will be handle by the company.**

**Job Types**: Full-time, Permanent

**Salary**: RM12,000.00 - RM13,700.00 per month

Application Question(s):

- Do you have at least 3 year experience in Quality Analyst cum Trainer Manager for Call Center (How many?):

- What nationality are you?
- The job location is Vietnam, are you willing to relocate?
- How many years of BPO experience?

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