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Customer Service Executive
2 weeks ago
1. Ensure smooth daily running operations of customer service in the hospital.
2. Render administrative support to other customer care team members and oversee customer service departments when the need arises, or as instructed.
3. Welcomes, greets and assist patients/clients/visitors to the relevant department in a manner that is helpful and friendly and determines purpose of visit.
4. Immediate revert on all requests/queries from patients, doctors, and visitors to the hospital promptly and efficiently.
5. Coordinating between all departments to ensure seamless patient Flow.
6. Responsible on liaising with Marketing to ensure all department have respective Patient Educational Materials.
7. Responsible to ensure team aware of all on going promotion and brief.
8. Oversee and manage Patient Feedback survey including distribution and collection of Patient Feedback survey from patient/suggestion box.
9. Monitor monthly Customer Satisfaction Index and Net Promoter Score (NPS) and ensure that the expected NPS is achieved.
10. Answer phone calls in a professional manner and provide information about services as required by the callers.
11. Adherence to Policy and Team Administration.
12. Ensure smooth coordination and communication between internal departments and work closely with HODs to perform patients request accordingly.
13.To maintain confidentially of international patient’s personal data protection (PDPA).
14. To maintain a high level of professionalism when attending International Patients and when coordinating and liaising with International patient’s agent.
**Benefits**:
- Maternity leave
Schedule:
- Monday to Friday
**Education**:
- STM/STPM (preferred)
**Language**:
- English and Bahasa Malaysia (preferred)
Work Location: In person
