Search Ops Team Leader

1 week ago

Kuala Lumpur, Malaysia Language Talent Solutions Full time

Designation**:Search Ops Team Leader - English Speaker**
Location**:Kuala Lumpur**
Working hours**:Monday - Friday (9am - 6pm)**
Salary**:RM 6,000 - RM 7,800 (Based upon experience)**
Term of Contract**:Permanent**
Work Mode**:Onsite**
- Leading, managing, recruiting & developing the local search operation team, helping them to achieve their full potential and maintain high standards & quality of work.
- Being responsible for ensuring that all services are delivered within the framework and core values of the organization and in line with existing policies & procedures.
- Being responsible for leading the team to perform policy, process & strategies localization, BPO quality management, Quality assurance, RCA, data analysis & deep dives, making reports & policy recommendations and strengthening the team's understanding of Search Ops policies.
- Continuously evaluate outcomes, manage performance, establish and optimize the workflow and SOPs, report, analyze, and optimize quality processes to ensure productivity, quality, effect and efficiency goals can be met.
- Being responsible for cooperating with cross-functional teams such as product, research & development teams to optimize search strategies and improve users' search experience.
- Being responsible for landing new projects and providing high quality training to BPO sites.
- Actively promoting and supporting inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals.
- Creating an inspiring team environment with an open communication culture, utilizing clear goals and objective setting to help the team succeed.
- Additional compatible and related responsibilities which are not necessarily listed above.
- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content

**Job Requirement**:

- Diploma or Bachelor's Degree equivalent education/experience.
- 3+ years experience working on quality management in a major tech or media company, experience in Search operation is a plus.
- Recent and minimum 2 years experience as Team Lead/Content Manager/Technical Lead [Strong people management skills and currently managing large multicultural teams with diverse skills.
- General knowledge about Search Engineering/Search engines and Search related strategies.
- Deep understanding of online safety, privacy, and expression issues.
- Strong attention to details and ability to work independently.
- Possess good interpersonal skills, demonstrate good judgment, training and coaching skills.
- Outstanding natural communicator (verbal/written) with excellent language and communication skills at full proficiency level in English).
- Proven track record of working with cross-functional partners, across different countries, ideally have experience with different markets/region
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

**Salary**: RM6,000.00 - RM7,800.00 per month

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- What's your Nationality ?
- What's your Notice Period ?
- What is your Highest Education qualifications ?
- Please rate your English proficiency from 1-10 ?
- How many years of working experience do you possess as a Team Leader in the industry?

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