Claims & Insurance Manager

**JOB SUMMARY**:
This managerial position requires a high experience and knowledge on claims and insurance matters and interface with various stakeholders across the organization.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
**Property insured & Property Claims.**
- Work closely with insurance brokers, adjusters and authority (LPK) to manage claims related matters collaboratively to build trust and ensure disputes are resolves in the best manner possible.
- Oversees insurance claims for personal, property, equipment or other type of loss based on coverage and verifiable damages.
- To manage Company properties insurance & property claims.
- Ensure timely collection of reimbursement sum once each case file is closed.
- To manage renewal of insurance policies.

**3rd Party Claims Recovery.**
- Reviews 3rd party claims and submits to insurance broker, communicates with stakeholders as required.
- Oversees insurance claims for personal, property, equipment or other type of loss based on coverage and verifiable damages.
- Work with internal stakeholders and supplier representatives to retrieve costs of repairs of damaged properties and ensure sum is collected in timely manner.
- Recovery from third party on damage to Westports property upon notification from Port Police and Operation

**To manage Port Operator liability claims.**
- Operates one or more claims processing units i.e. RM
RM75K; including timely and proper disposition of claims in accordance with claims exposure.
- Act as claims authority within areas of expertise and provide direction on such issues as file handling, policy interpretation, legal and technical issues, or concerning large losses..
- Act as liaison between insurance adjusters/brokers and internal stakeholders such as operations dept, M&R and conventional dept.
- Matters related to claim litigation liaise closely with Legal.

**Claims Committee meeting and take action to reduce the number of incidents.**
- Ensures complete and sound claim settlements, legal reviews; and investigations in accordance with company claims procedures and guidelines & insurance policies.
- Coordinate with Process Owners to minimize, monitor, and control the probability and/or impact of incident/risk
- Chairman of ARC - Reviewing accident cases and coming out with necessary counter measure to avoid reoccurrence.
- Set strategy and procedures for the handling of claims within company wide.

**To manage claims from vessel damage.**
- Reporting done within 24 hours from incident.
- Coordinate with the internal Process Owners on the claims.
- Appoint repairing contactor for vessel damage and coordinate with operations team in order to ensure that repair works onboard vessel are completed in safe and efficient manner.
- The remaining process to follow item no. 3

**Employee Engagement.**
- Supervises, trains, develops, and motivates staff. Meets regularly with staff, to maintain open communications, ensure adequate workload, and update standard procedures.
- Responsible for managing the insurance & claims department comprising of claims executive and administration staff.
- Oversee the design of workflows and guidelines; manage on-boarding of new staffs & implementation of best practice in claims and insurance respect.

**QUALIFICATIONS, SKILLS AND REQUIREMENTS**
- Degree in legal or actuarial science
- Proficiency in mitigating loss and rejecting claim.
- Well versed in vessel operations and planning functions.
- Thorough understanding of policies and best practices of risk management.
- Strong supervisory and leadership skills.
- Proficient with Microsoft Office Suite or related software (ATS, PWB, CBAS) to prepare reports.
- Sound knowledge in claim related matters.
- Good verbal and written communication skills.
- Good negotiation skills
- Presents analytical ability and effective decision making
- Working collaboratively with other department to meet shared objectives.

**WHAT WE OFFER**:

- A dynamic and challenging work environment.
- Competitive salary package.
- Opportunities for professional growth and advancement.
- A supportive team and management structure.

**Human Resources Department**
**Westports Malaysia Sdn Bhd**
5th Floor, Tower Block, P.O. Box 266, Pulau Indah, 42009 Port Klang, Selangor Darul Ehsan
Tel: 03-3169 4000 Fax: 03-3169 4101
- Profile Picture (jpeg, jpg and png file only)
- School education certificate (jpeg, jpg and png file only)
- Tertiary education certificate (jpeg, jpg and png file only)
- Resume (pdf file only)