Customer Service Associate

1 week ago

Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

**Customer Success Specialist - E-Mobility (Office-Based, Cyberjaya)**

**Location**: Wisma Shell, Cyberjaya
**Employment Type**: 2-Year Contract
**Working Hours**: 24/7 rotational shifts (Shift allowance: RM550/month)
**Base Salary**: RM2,800/month
**Language Allowance**: Applicable for Mandarin proficiency (an advantage)

**About the Role**

As a **Customer Success Specialist (E-Mobility)**, you’ll represent Shell’s E-Mobility business by delivering exceptional customer experiences across various communication channels. You’ll handle enquiries, resolve issues efficiently, and support our customers in embracing Shell’s electric mobility solutions.

This role is ideal for individuals who are customer-oriented, adaptable, and eager to work in a fast-paced environment supporting the future of sustainable energy.

**Key Responsibilities**
- **Issue Resolution**: Take ownership of customer issues, ensuring timely follow-up and resolution by coordinating with internal and external partners.
- **Loyalty Management**: Manage customer registrations, data updates, and loyalty-related enquiries while ensuring data accuracy.
- **Digital Support**: Encourage customers to use digital self-service tools and provide support for online platforms and apps.
- **Process & Collaboration**: Work closely with internal teams and third-party vendors to ensure seamless customer experiences and system integrity.
- **Continuous Improvement**: Participate in system testing, process enhancements, and operational initiatives to improve service delivery.

**Requirements**:

- Strong **communication and problem-solving** skills.
- High **attention to detail** and adaptability to a fast-paced, changing environment.
- **Bachelor’s degree** preferred.
- **Fluent in English** (Mandarin proficiency is an advantage and eligible for language allowance).
- **Willing to work on rotational shifts** (24/7 coverage).
- Proficient in **Microsoft Office** and familiar with customer service systems.
- A team player with resilience, patience, and a continuous learning mindset.

**What We Offer**
- Competitive **base salary (RM2,800/month)**:

- **Shift allowance (RM550/month)**:

- **Language allowance** (for Mandarin speakers)
- Opportunity to work with a **leading global energy company**:

- Supportive team culture and **career development opportunities**

**Job Type**: Contract
Contract length: 24 months

Pay: RM2,800.00 - RM3,200.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development
- Work from home

Work Location: In person

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