SAP Basis Consultant

SAP Technical Support
- Coordinate and supervise the resources and activities within the SAP Technical Support team.
- Provide support, guidance and tools for SAP Application Services team to be able to provide effective SAP system implementation and support activities, and delivered the services in line with standards and strategies on time and on budget.
- Manage the budget and project plans for SAP Technical Support team.
- Design and develop the technical architecture and perform assessments to ensure the overall SAP system and infrastructure meet the business requirements and is technically sound and scalable.
- May be required to work on pre-defined shift plans and/or be on standby for operations support.

Project Management
- Monitor to ensure sufficient support and resources for delivery of server related projects and within budget and on time.
- Support the transition team in ensuring that all technical knowledge is captured. Ensure that the site operation teams are fully trained to support the site infrastructure. Perform job shadowing and go-live preparations.
- Advice the Service Management team /Project Manager on all department related projects on priorities of enhancements, projects and staffing.

Service Management and Continuous Improvement:

- Manage incidents / problems until resolution
- Monitor incidents / problems that have been handed to vendors and ensure users are contacted with resolutions.
- Establish communication and escalation protocols to ensure timely analysis, resolution and follow-up of issues.
- Evaluate and approve change requests and ensure that the changes made are in accordance with the change management procedure.
- Plan with SAP Function Lead to set Key Performance Indicator (KPI) for the SAP Technical Support team.
- Advice the Service Management team of Service Level Agreements and/or Operating Level Agreements and charging mechanisms for the services provided.

Planning and Controlling:

- Ensure cost control measures are within budget expenditure levels and oversees measures to improve efficiency, service delivery and operational costs.
- Oversees vendor management, including providing oversights, direction and metrics

Resource Management:

- Plan resources and responsibilities across the SAP Technical Support team to deliver business results. Facilitate ideas and experience with team members and promote teamwork in problem resolution. Ensure resource strategy is flexible enough to respond to demand variations.
- Develop, supervise and plan department team members’ roles and responsibilities consistent with organizational goals. Communicate roles, KPIs and expectations to the team members. Supervise, train, motivate and develop competent and skilled team members.
- Manage outsourced resources and services, as and when necessary, to ensure assigned tasks are fulfilled efficiently and meet Services Level agreements.
- Keep abreast with internal or client specific information and cascade down the information to the team members

Education / Professional Qualification
- The Job Degree, majoring in the area of Computer Science, Information Systems, Information Technology or Engineering related fields, or equivalent computing experiences.

Professional Experience
- The Job
- At least 5 years of working experience in SAP Basis technical support environment, with minimum 2 years experience in project management and/or assistance team lead roles.
- Experienced in working with business processes at regional level to ensure solutions and services takes into consideration cross function and cross border impacts.
- Ability to convey information to both a technical and non-technical audience

Technical
- SAP Administration
- New System Installation
- System Upgrade & Patching - System / Performance Monitoring
- Technical Troubleshooting
- Requirement Gathering
- Configuration & Testing
- Security Policy Formulation
- Root Cause Investigation
- Performance Enhancement
- Project Management methodologies.
- Knowledge in SAP ERP, Solman 7.0 or higher, HR, Hana, BW and BPC and Portal system.
- Minimum 5 full implementation cycle for SAP Basis system.
- Knowledge in following Operating System.
- AS400 o Window
- Unix/Linux
- Knowledge in following Databases.
- DB2
- SQL Server
- Oracle o Sybase
- Hana 1.0 or higher
- Knowledge in supporting system upgrade and patching, covering the databases highlighted above.

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