Cloud Success Architect

1 week ago

Kuala Lumpur, Malaysia Red Hat Software Full time

About the job:
The Red Hat Cloud Services Success team is looking for a highly energized and motivated technical expert to join us as a Cloud Success Architect and reduce the time to value for Red Hat Cloud Services customers in Kuala Lumpur, Malaysia. In this role, you will use an engagement based delivery model and be involved in assisting customers to get started with Red Hat OpenShift on public cloud, integrate with their enterprise IT, and migrate existing workloads. The Red Hat Cloud Services Success team's mission is to engage with customers and partners early in their public cloud journey, in order to ensure customers get maximum value from their Red Hat investment. As a Cloud Success Architect, you’ll need to be well versed in public cloud, hybrid cloud, and DevOps technology, with the ability to easily form individual and group trust partnerships, and act as an ambassador for Red Hat's products and services. As a key part of a global team, you will be proactive, acting with agility, flexibility, and solutions orientation technically and in your customer engagements, thereby ensuring exemplary standards are met that will enhance the development of the team, and Red Hat as a company.

What you will do:

- Develop and maintain trust relationships with customers and partners, rapidly understanding customers’ business, technical needs, and required outcomes, aligned to Red Hat's product roadmap
- Use engagements to capture customer feedback across Red Hat products and services, advocate for this feedback across Red Hat
- Act as an advocate for innovation and the early adoption of cloud technologies
Engage with Red Hat's internal teams, customers, and partners to ensure a positive cloud technology onboarding experience resulting in long-term enterprise success
- Travel, to a maximum of 25% of the time, to visit customers, partners, conferences, and other events, following Red Hat’s COVID-19 guidelines
Implement Red Hat OpenShift best practices
- Continuously grow your knowledge as Red Hat and ecosystem technologies change

What you will bring:

- Extensive experience working in enterprise software or Software-as-a-Service (SaaS) from a development, engineering, support, or quality assurance (QA) perspective
Ability to deliver consultative type customer facing engagements with mínimal supervision
- Outstanding verbal and written English communication skills, with ability to convey complex information to customers of all levels clearly and concisely
- Demonstrable presentation and facilitation skills
- Practical experience with one or more public cloud providers, like Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), or IBM Cloud, and their integration with enterprise customers; recent Public Cloud certification and experience with hyperscaler services like AWS RDS and Azure Postgres are a plus
- Ability to act as an ambassador, increase Red Hat's influence with key industry leaders by helping to develop, articulate, and refine our overall strategy, technology vision, and case examples of customer impact
- Knowledge of programming languages like Python, Go, Ruby, Java is a plus

The following will be a big plus:

- Experience with Kubernetes based solutions, like the Red Hat OpenShift Container Platform and the greater Kubernetes ecosystem
Experience with tools like Helm, Kustomize, Jenkins, ArgoCD, GitHub Actions, Prometheus, Grafana, or the EFK stack

LI-AY2

About Red Hat:

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