Assistant Manager Business Operations

1 week ago

Petaling Jaya, Malaysia DKSH Full time

Location: Petaling Jaya, MY, MY- Global Business Unit: CG- Job Function: Sales- Requisition Number: 170023- Description:

- **General Responsibilities**:

- Manage departmental operating budgets and costs according to annual allocation to ensure efficient usage of resources.
- Implement a robust sales force effectiveness framework to govern all sales force effectiveness activities.
- Execute and monitor sales force effectiveness plans and initiatives to drive sales growth and sales force productivity.
- Manage the implementation of processes, tools and systems (e.g. customer relationship management, field force management system) to support sales activities
- Drive active usage of customer relationship management program to monitor interactions with current and future customers, manage customer data and direct segmentation/targeting, etc.
- Implement a training framework for the integrated development of the sales force.
- Conduct training and initiate enhancements to training framework/programs.
- Oversee the implementation of a robust reporting platform that caters to internal sales reporting requirements.
- Drive continuous improvement of sales force effectiveness framework, plans, training, processes, tools, systems and reporting to effectively support sales teams.
- Collaborate with sales teams to anticipate their needs and customize solutions that will increase their effectiveness.
- Build and maintain long-term relationships with external vendors to ensure sustainability of services provided

**Leadership Responsibilities**:

- Manage and oversee team’s delivery of teaM/Function goals to drive execution against goals set.
- Drive and manage learning and development of team in the area of Sales Force Effectiveness and DKSH behavior to achieve teaM/Function goals.
- Drive self-learning and improvement in the area of Sales Force Effectiveness and DKSH behavior as part of continuous learning.
- Provide advisory support and propose solutions for new business requirements.
- Assist in the business requirements study, preparation of user specs requirement, testing and deployment of new rollout for existing solutions.
- Provide 1st level support for service request from country users and investigate issue reported, with escalation to CSSC on findings for Echoplus support.
- Perform monthly data maintenance through system as for daily operational usage.
- Business analysis to support sales & marketing requirement.

**Functional skills and knowledge**:

- Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
- Demonstrate sound knowledge in the general principles of sales
- Familiarity with the sales environment is a must
- Demonstrate advanced research and analytical skills
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in English, both written and spoken
- Power Query, Power Pivot & Power BI.

**Education**:
Degree or professional qualification in Business Studies/Marketing/Economics or a related discipline.

**Work Experience**:
Minimum 5 years’ experience in similar roles.

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