Team Leader

2 days ago

Cyberjaya, Malaysia Gratitude Inc. Full time

**Gratitude Inc.** is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.

We have urgent hiring for **Team Leader for Operations who is a native Japanese speaker **with proven experience in the same role for our BPO Partner located in **Cyberjaya.**

**Position Title**: Team Leader - Operations
**Location**: Cyberjaya, work onsite
**Work Schedule**: Rotational
**Salary**:11K to 12K MYR

**Role & Responsibilities**:
Operation Compliance Management
- Recruitment, mentoring and training up junior and new staffs
- Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their daily operation workflow.
- Performance management: career counseling, coaching, performance development, 1:1’s mentoring, Team huddle, Ops calibration etcto make sure the team achieve the glide goal.
- Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
- Control Team roster to be efficiencies and work with SMEs/QAs/Trainers to gather feedback regarding productivities and quality problems for service improvement.
- Business Management Responsibilities
- Quality Audit, CSAT deep dive, Payment audit, etc. (depend on client expectations)
- Co-lead with OM/SOM to prepare the operation plans, budgets, etc. to build-up the project.
- Working with Global team & build up client relationship and handle all reports (if needed)
- Ready to work some assignments from Ops Lead

**Requirements**:

- Must be a native Japanese speaker
- Fluency in English (Speaking, listening, writing and reading). working 100% English.
- College/University graduate
- With at least 2 years experience in supervising/leading a team of 15 or more people, in a call center/contact center environment.
- Experience in a high-growth organization strongly preferred.
- Available to work 5 days, 2 days off per week (depend on the operations schedule)

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp or direct call once shortlisted.

APPLY NOW

**Salary**: RM11,000.00 - RM12,000.00 per month

**Benefits**:

- Health insurance

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you a native Japanese speaker?
- Are you fluent in English?
- Do you have at least 2 years of experience leading a team in a call center or BPO industry?
- Are you amenable to work onsite in Cyberjaya for our BPO partner?
- Last drawn salary
- Salary expectation
- Are you amenable to work on a rotational schedule?
- Notice period
- WhatsApp number for faster communication once shortlisted

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