Customer Onboarding Manager

1 week ago

Kuala Lumpur, Malaysia BID Operations Full time

We are seeking an experienced Customer Onboarding Manager responsible for coordinating and managing the

onboarding process for new customers, ensuring their smooth and swift integration with our products or services. This

role involves close collaboration with sales, customer support, and other relevant teams to deliver an outstanding

customer experience.

**Responsibilities**:

- Develop and execute a comprehensive customer onboarding plan, ensuring a smooth transition and quick ramp-up for new customers.
- Collaborate closely with the sales team to ensure a seamless handover from the sales process to the customer onboarding phase.
- Coordinate communication with the customer support and operation team, ensuring new customers understand best practices and the value of our products or services.
- Lead a 24/7 globally multilingual support team to manage documentation and relevant information for new customers, ensuring accurate records and timely updates.
- Provide personalized training and support for new customers to ensure they can maximize the use of our products or services.
- Manage documentation and relevant information for new customers, ensuring accurate records and timely updates.
- Collaborate with cross-functional teams to identify and address issues that may impact customer onboarding.

**Requirements**:

- Bachelor’s degree in marketing, Business Management, or a related field.
- Minimum of 4 years of experience in customer onboarding, customer success.
- Excellent communication and coordination skills, with the ability to effectively communicate with clients of diverse backgrounds and levels.
- In-depth understanding of the company's products or services to effectively train and support customers.
- Strong problem-solving and teamwork abilities, able to work in a fast-paced environment.
- Familiarity with the use of CRM tools for effective customer information management.

Desired Skills:

- Experienced in fintech related field.
- Strong organizational and project management abilities.
- Excellent problem-solving and decision-making skills.
- Sensitivity to industry trends and best practices.

**Benefits**
- Opportunities for enriching career growth, including exposure to regional contexts.
- Ongoing team-building initiatives
- Celebrations for festive occasions and monthly birthdays
- Complimentary snacks and beverages available in the office pantry
- Healthcare coverage (medical, dental, optical), gym benefits, and diverse leave options
- Flexibility in smart casual dress code
- Young, vibrant, and open work culture

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