Executive Housekeeper

3 days ago

Kuantan, Malaysia Ancasa Royale Pekan Pahang Full time

To create, develop and implement an effective strategy of organization for the Housekeeping Department, ensuring maximum guest service and satisfaction.
- To deliver the best service, quality and value to every customer, every time and maintains customer satisfaction.
- To personally demonstrate a commitment to customer service by soliciting and responding promptly to Guest needs.
- To maintain physical product standards by routinely inspecting department to ensure that equipment is in proper working condition and supplies are stocked at proper levels.
- Have acceptable property quality audits for assigned areas and implement action plans to correct deficiencies.
- To advise management on all matters of potential improvements to the operation.
- To guide and support Housekeeping associates in daily responsibilities.
- To review departmental guest complaints, ensuring corrective action is taken.
- To establish effective inventory control for linens, uniforms and other consumables in the Housekeeping Department.
- To interact and maintain good working relationship with counterparts from other hotels and with all departments.
- To assist subordinates during busy and peak periods to ensure guest/s are not delayed or inconvenienced in any manner.
- To establish an effective reporting and check back system for maintenance and issuance of uniform and linens.
- To establish effective control systems for Lost & Found items, keys, linen, chemical supplies, guest supplies, etc.
- Responsible for the proper maintenance and care of all office equipment and surrounding areas.
- To ensure all linen is on par and prepare inventory reports as and when necessary.
- To monitor cost management pertaining to inventories, use of supplies, labour and energy.
- To ensure that the Hotel uniform and linens are immaculate and well maintained at all times.
- To have good understanding of all standards and procedures.
- Always be on the look out for new ideas and means of control.
- Together with the Maintenance Department, to work on a preventive maintenance system and to have as less as possible of out-of-order rooms.
- To assist Stewarding and Engineering Department in organisation of refuse removal, pest control and contract cleaning equipment.

Pay: RM4,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Housekeeping: 5 years (preferred)

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