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Admin Customer Service

2 weeks ago

Kota Damansara, Malaysia MindAppz Full time

Administrative
- Carry out variety administrative and clerical tasks assigned by superior (mailing, scanning, printing)
- Responsible to maintain an organized filing system
- Develop and enhance the standard of procedure to drive continuous quality improvement
- Answering phones calls and taking messages
- Welcoming all visitors and interacting with them
- Managing scheduling and appointments
- Arranging meetings and other events
- Managing mail/fax communications
- Managing traditional paper and/or electronic filing systems
- Setting and managing the daily schedules and calendars of company executives

Customer Service
- Covers all aspect of related e-commerce customer service scope.
- Attracts potential customers by answering product and service questions, suggesting information about other products and services.
- Assist with placement of orders, refunds, or exchanges
- Handle customer concerns, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Able to communicate concisely our company policies to customers

**; Requirements**:
- Excellent communication and interpersonal skills and able to establish good relationship with all level of people.
- Good planning and follow up skill.
- Proactive, aggressive and pleasant attitude.
- Fast learner and passion for sales
- Aptitude in delivering attractive presentation.
- Thorough understanding of marketing and negotiating techniques.