Business Process Analyst, Advisor

2 weeks ago

Penang, Malaysia Zebra Technologies Full time

**Remote Work: Hybrid**

**Overview**:
At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

Business Process Analysts are responsible for the integrity of Zebra's internal business processes in the assigned business unit/area they are affiliated with. They ensure our business is run effectively, efficiently and in support of delivering against our commitments internally and externally to our customers, partners and regulatory bodies. This role will support our APAC Supply Chain Operations, inclusive of Supply Chain Planning, Distribution Centre Operations and our Order Experience teams. The role will have a primary focus on the order experience as we look to improve our internal processes. The person will help provide rich insight, tied with improvement recommendations.

**Responsibilities**:

- Plans, performs and implements the most complex process improvement initiatives (such as Lean or Six Sigma). Projects may span business units or require significant cross functional alignment or involvement. Assignments often include designing process from scratch in emerging functional organizations or business units
- Works proactively to identify and suggest opportunities to improve process effectiveness and efficiency is assigned BU
- Conducts root cause analysis of process failures
- Captures current challenges, desired outcomes and recommendations
- Documents agreements and owns drafting and revision of new/updated business processes in assigned business unit
- Understands upstream, downstream and work tools impacts to process change. Can recommend solutions to minimize impacts
- May train incumbent employees in new process flow/requirements
- Measures and reports on success of new/revised processes in the BU. Reporting may include presentations to mid to senior level or executive audiences
- Provides consultation on the use of re-engineering techniques to improve process performance and product/service quality
- Performs cost and benefit analyses
- May coach/mentor or oversee the work of less senior BPAs, acting as a resource and escalation point

**Qualifications**:

- Master's degree
- 8-12 years experience
- Six Sigma Black Belt preferred or in progress
- Strong facilitation skills, including conflict management
- Demonstrated expert knowledge with functional processes in assigned BU. Preferred - some experience as an incumbent worker
- Demonstrated expert knowledge/experience using basic change management principals and approaches. Formal training preferred

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