Ecommerce Channel Manager

Job Brief

This is an exciting opportunity to lead the development and optimisation of our eCommerce websites within our organisation.

We are a medium-sized organization and we operate a sales and distribution network of primarily consumer electronics goods on a global scale across multiple countries.

We are looking to hire an eCommerce Website Channel Manager with experience working in the field of online retail to support our expanding business. This position sits within the Online eCommerce team where you will have the opportunity to strategise, define and build our customer facing websites with the objective of delivering online sales and online leads (O2O push).

**Responsibilities**:
As the Website Channel Manager (Product Owner), you will be working closely with multiple stakeholders across the company to execute our current business roadmap focusing on eCommerce websites as well as future digital assets. These stakeholders include Product teams, Marketing & Branding teams, Design team as well as our inhouse IT developers.

**Main responsibilities include**:

- Working closely with key stakeholders to define the vision and strategy for our websites with the objective of driving brand awareness, brand positioning and sales within the markets.
- To lead, plan, guide and manage the website implementation including channels/product KPIs, conceptualize/define requirements and product features, manage team delivery, resolve issues and mitigate delivery risks.
- Identifying, selecting and managing outsourced vendors for skillsets that are not within our organisation (e.g. UI designers, SEO agency, copywriters)
- Continuous enhancement and optimisation of user journeys, defining new website features and functionalities that will drive sales online (including but not limited to chatbot / chat support, payment options, AB testing on funnels UIX, etc)
- Develop and execute sales strategies to drive website sales (Owner of website P&L)
- Manage the day-to-day running of the websites including outsourced vendors
- Collecting and analysing customer usage data and feedback to plan for the continuous evolution of the eCommerce assets
- Developing new ideas and concepts for our Digital sales channels

What we are looking for:

- Experienced in Google Analytics, insight analysis
- Knowledge of leading website technologies including website analysis tools
- Industry knowledge in consumer retail will be an added benefit.
- A driven character that is able to continuously streamline work processes and improve on every aspect of our business within their scope of work.
- A team player and problem solver with the right aptitude in working with other people, drawing out their strengths and equalizing weaknesses of others.
- Bright, energetic, can-do attitude and strong passion for E-commerce.

Job Environment:

- You will join a great team of young and dynamic individuals with multicultural backgrounds that understand strong team-work values and are eager to help guide and get you started.
- Team mates and co-workers are friendly and we are looking to add to our family.
- It’s casual Friday every day for the wardrobe-challenged. One less thing to think about in the morning.

**Qualification**:

- Diploma / Degree in Digital channels, Digital Product Development, Marketing, Business Management, or related discipline
- Language: English. Ability to speak a third language will be an advantage.
- Experience: 3+ years of website channel management/product owner will be an advantage

**Job Types**: Full-time, Permanent

**Salary**: RM6,000.00 - RM10,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- How much is your salary expectation?