Front Office Manager
19 hours ago
**Requirements**:
- Possesses SPM / STPM / Diploma, Degree and any equivalent in related field
- At least 2 years of 5 star hotel management work experiences
**Job Descriptions**:
- Manage full responsibilities of Front Office department
- Assisting Reception / Front Desk with relocation of guests during full house / overbooked situations. To assist, manage and coordinate during group check-ins, VVIP arrivals, and hotel inspections when it is required
- Handling guests complaints and resolving the situation effectively
- Conduct performance appraisals - analyzing training needs and scheduling training sessions
- Conduct orientation and introduction of new employees and on-the-job training
- Maintaining corporate standards and ensuring that they are adhered to at all times
- Ensuring that all staff know procedures and standards required within their sections and keeping workstations tidy at all times
- Monitoring appearance, personal hygiene and uniforms of staff
- Improving efficiency of above through better methods and training
- In charge of all emergency situations in absence of higher authorities especially during weekends & public holidays
- Held regular briefing and attend meeting
- To ensure that valet parking and guest automobiles are and supervised frequently.
**Benefits**:
- Healthy Working Environment
- Career Development
- Promotion
- Staff Benefit
**Location : Zenith Putrajaya**
**Benefits**:
- Opportunities for promotion
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