Customer Services Assistant for Ecommerce Company

1 week ago

Ipoh, Malaysia PTT Outdoor (MY) Sdn Bhd Full time

Are you _driven, results-oriented _and a _team player_?

With 100,000 customers in over Malaysia, PTT Outdoor's mission is to inspire adventure in everyone single person

So, we’re building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

It is on such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

**If this is a journey you’d like to embark on, keep reading (Or else, click away)**

We’re looking for an extraordinary **Customer Service Assistant** to drive **THE BEST** customer service experience possible Your responsbility includes:
1. Manage and respond to **customer enquiries**through:
2. Upload and manage customer orders to ensure smooth processing

3. Handle **after-sales service**, including:

- Return and refund inquiries
- Checking eligibility for returns
- Coordinating with the team for exchanges and refund processes

3. Coordinate with internal teams (e.g., product, warehouse, content) to provide correct and helpful responses (e.g., videos, how-to guides).

4. Perform **follow-ups** for:

- Customer enquiries that require a delayed response or further info
- Ongoing issue resolutions
- Pending return/refund cases
- Unpaid or pending payments

6. Actively participate in the **community WhatsApp group** to coordinate cases, updates, and urgent matters.

7. Escalate unresolved or sensitive issues to the appropriate team member/manager.

8. Keep accurate records of customer communications and updates for reference and reporting.

You don’t need to know everything about our industry (even we don’t). But the work is challenging, fast-paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

You must be able to thrive in an environment where there are constrained resources, and product/market fit is just being established.

**Job Type**: Permanent

Pay: RM1,800.00 - RM2,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay

Application Question(s):

- We like someone who can type fast How fast is your typing speed?
- Lets say you are facing a very angry customer via Whatsapp, what are the first few steps that you will take? Line it out.
- In the last 6 months, what is the one new skill that you have learnt that you are proud of?

Work Location: In person

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