Customer Service Representative
3 days ago
The Customer Service Representative is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Manage client inquiries, ensuring proper investigation and timely resolution that is compliant with departmental standards - Develop and maintain client portfolio through regular calls and face to face interaction, as needed - Provide clients with transactional and inquiry activity scorecards and host review calls with clients related to productivity and usage of self-service tools - Inform customer about problems (system failures, market issues) and provide regular resolution updates - Escalate customer feedback, processing delays and errors appropriately - Maintain knowledge of new market and regulatory requirements affecting client portfolio/base - Ensure adherence to all departmental standards and maintain control environment - Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. **Qualifications**: - Required Mandarin literate in verbal and written - 0 - 1 years of relevant experience - Experience in customer service and/or finance - Proficient in Microsoft Office - Proven critical thinking and crisis management skills used to problem solve and make decisions - Consistently provide attention to detail to ensure accuracy - Consistently demonstrate clear and concise written and verbal communication - Consistently deliver high-quality customer service with focus on building client relationship and achieving results **Education**: - Minimum Bachelor's Degree, preferably in Finance / Business or related Based in Penang & Mandarin literate required - **Job Family Group**: Customer Service - **Job Family**: Institutional Customer Service - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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Customer Service Representative
5 days ago
Penang, Malaysia EUROPCAR MALAYSIA Full time 30,000 - 60,000 per yearLocation : Penang Airport (1 candidate) Job Summary:As a Customer Service Representative, you will be the face of our company, assisting customers in renting vehicles, resolving inquiries, and ensuring an outstanding customer experience. Your role involves working in a fast-paced environment where professionalism, attention to detail, and a positive...
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Customer Service Representative
5 days ago
Penang, Malaysia Arrow Full time 30,000 - 60,000 per yearPosition:Customer Service RepresentativeJob Description:Principal Accountabilities● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling...
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RE: Customer Service Representative
3 days ago
Penang, Malaysia Career Wise Full time 30,000 - 60,000 per yearThe Customer Service Representative plays a critical front-line role in supporting our customers, managing B2C and B2B order-related inquiries, post-purchase concerns, and ongoing client engagement via Shopify and MYOB.Key Responsibilities:Customer InteractionHandle inbound phone calls, emails, and live chats with a focus on resolution and empathy.Provide...
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Penang, Malaysia Two95 International Inc. Full time 7,000 - 9,000 per yearHiring Customer Service/Support RepresentativesMandarin speakers with decent English communication skills needed.Fresh graduates can apply .No Experience needed. Basic salary upto MYR with Night Shift allowance of RM 500 + RM 30 night shift allowance upto RM 600Night Shift : 12 AM to 11 AM shift onlyPlease refer and earn a fee of RM 200 per successful...
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Sales Service Representative
5 days ago
Penang , Penang, Malaysia Altera Semiconductor Full time 40,000 - 60,000 per yearJob Details:Job Description:We are seeking a highly organized, customer-focused Sales Service Representative to support our Inside Sales Representatives (ISRs) and field sales teams in delivering exceptional service throughout the Lead-to-Order process.In this role, you will act as a key operational link between ISRs, Account Managers, FAEs, distributors,...
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Sales Service Representative
5 days ago
Penang , Penang, Malaysia Altera Full time 40,000 - 80,000 per yearJob Details:Job Description:We are seeking a highly organized, customer-focused Sales Service Representative to support our Inside Sales Representatives (ISRs) and field sales teams in delivering exceptional service throughout the Lead-to-Order process.In this role, you will act as a key operational link between ISRs, Account Managers, FAEs, distributors,...
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Sales Service Representative
5 days ago
Penang , Penang, Malaysia Altera Full time 40,000 - 80,000 per yearJob Details:Job Description:We are seeking a highly organized, customer-focused Sales Service Representative to support our Inside Sales Representatives (ISRs) and field sales teams in delivering exceptional service throughout the Lead-to-Order process.In this role, you will act as a key operational link between ISRs, Account Managers, FAEs, distributors,...
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Sales Service Representative
5 days ago
Penang , Penang, Malaysia Altera Semiconductor Full time $40,000 - $80,000 per yearJob Details:Job Description:We are seeking a highly organized, customer-focused Sales Service Representative to support our Inside Sales Representatives (ISRs) and field sales teams in delivering exceptional service throughout the Lead-to-Order process.In this role, you will act as a key operational link between ISRs, Account Managers, FAEs, distributors,...
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Customer Service Officer
2 weeks ago
Penang, Malaysia TTM Technologies - North America Full timeTTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer About TTM TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency (“RF”) components and RF microwave/microelectronic assemblies, and quick-turn and technologically...
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Customer Service Representative I
3 days ago
Penang, Malaysia Motorola Solutions Full timeCompany OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination...
