Level 2 - Technical Support Specialist [it/cloud

2 weeks ago

Kuala Lumpur, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

**Key Responsibilities**:

- Provide support to end-users related requests or inquiries concerning General Inquiries, User Support, Guidance on Standard Workflows.
- Provide exceptional customer service and ensure prompt and effective resolution of customer problems via first interaction resolution guidelines and/or escalated process.
- **Troubleshooting**: Diagnose and investigate complex issues with cloud infrastructure, platforms, and services. Analyze logs, performance metrics, and other relevant data to identify the root cause of problems and provide appropriate solutions.
- Escalate critical or unresolved issues to the appropriate internal teams or management, following defined escalation procedures. Communicate effectively with customers and stakeholders to provide timely updates on escalated issues.
- Meet or exceed KPIs.

**Key Qualifications**:

- **Diploma or University Degree**. Preferably in Computer Science/Information Technology, or any equivalent.
- **Minimum 1-2 years** of experience in an IT/ system support environment.
- Strong English communication skills (both verbal and written)
- Must be willing to work in rotating shifts.

**Job Types**: Full-time, Permanent

**Salary**: RM4,600.00 - RM6,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development
- Work from home

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Performance bonus

Application Question(s):

- Do you have experience with Kubernetes/Cloud computing?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (required)

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