Customer Care Specialist

1 week ago

Kuala Lumpur, Malaysia Brandt Business Services Sdn. Bhd. Full time

**Responsibilities**:

- Address customer inquiries, concerns, and complaints in a professional and timely manner.
- Troubleshoot and resolve customer issues effectively, ensuring high levels of customer satisfaction.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
- Identify opportunities to improve customer service processes and contribute to their implementation.
- Assist in training new customer care team members as needed.
- Meet individual and team performance targets and contribute to overall team success.

**Requirements**:

- Minimum 1 year of relevant work experience in a similar industry.
- Preferably possess a tertiary qualification in any discipline, with a Computer Science or IT background being an added advantage.
- Proficient and fluent in English with a strong command of the language.
- Excellent verbal and written communication skills.
- Outstanding problem-solving abilities and a proactive approach to finding solutions.
- Ability to work independently, take ownership of customer issues, and follow through to resolution.
- Attention to detail and proven experience in handling customers from Australia, the United States, and the United Kingdom.
- Familiarity with customer support software and ticketing systems is a plus.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Empathetic and patient demeanor when dealing with customer inquiries and complaints.

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